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quan trinh

I think this place is very good. The worker is very kind and friendly house keeper are good clean. they take care my father very good. my father has been here a week for therapy he has broken hip he has therapy 5 times a week The therapist are good too. Very nice place

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Natasha- Integrity Training

You would think that a facility as beautiful as the pavilion is, in mansfield would be a great experience but unfortunately, it's the worst! Our experience was on the short term side, the rehab. The woman who gave a tour is nothing but a lying salesperson. Anything to book another family to the facility.Nothing that they said they did. The nurses, charge nurse, patient advocates/caseworker and team are a joke. They care only about hours and getting money and not about the patients or their care. Every time we told them something, they never communicated it to each other, completely unprofessional. Unfortunately, you can not advocate to much for your family member because you do not know what the care will be like when you leave. He was always dirty, face unclean, room musty, bathroom nasty etc Lastly, they give you a calendar that shows all the activities happening and they only thing I saw was pet therapy. They are the. WORST facility and if a negative was a option, I would give it to them. They need to be closed and residents actually moved to a facility with loving and caring staff for many patients in their final years.

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Kevin Nave

I would leave 0 stars if I could. My mother and I entrusted this facility with my father’s rehabilitation after he fell, broke his arm, and injured his knee. He was transferred here on November 1st from Mansfield Methodist Medical Center, which had recommended the facility. From the beginning, we raised our primary concern: he needed to be monitored closely and placed near the nurse’s station due to his high fall risk. Instead, he was placed in the very last room of the hallway, the furthest point from the nurses’ desk. Room Conditions The room was not clean. The floors were sticky, surfaces were dusty, and a musty smell came from the air unit. This was concerning, but unfortunately it was only the beginning. Care Concerns Throughout his stay, we observed repeated issues with basic care: - He was not being changed regularly, despite being fully dependent due to mobility issues and dementia. - His tray table was consistently placed on the side of his broken arm, forcing him to reach awkwardly for his food and drinks. - We repeatedly asked that his drinks be given with lids, yet this never happened, and spills were present almost every visit. - When we asked CNAs and nurses for updates about his care, we were frequently met with “I don’t know.” - We escalated these concerns to the social workers and the director of physical therapy, who assured us they would address the issues. Nothing changed. Medical Emergency On November 11th (Veterans Day), we received a call informing us that my father had been rushed to the hospital due to dangerously high blood pressure and blood sugar. After a full day in the ER, we learned he was severely dehydrated, required three bags of IV fluids, and had developed severe sepsis from a UTI, consistent with not being changed appropriately. This decline set off a rapid deterioration in his health. He spent 14 days in the ICU, was transferred to hospice, and passed away on November 28th. Final Impressions When we returned to collect his belongings on November 13th, the Director of Nursing/Business Office Manager had left a document and business card in his empty room regarding payments—without a single call to ask how he was doing after being rushed to the hospital. In summary: Based on our experience, I would strongly urge families to look elsewhere for their loved ones’ care. The lack of attention to basic, essential needs had devastating consequences for my father and for our family.

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Jennifer B

One night was one too many My mom was recovering from a bacterial UTI and was too weak to move back home. In addition, she contracted covid almost 6 weeks prior and was still testing positive. Because of that, her options were very limited for nursing homes who would accept her. I received a call in the morning from the Pavilion at Creekwood and they confirmed she would be arriving in the afternoon. She arrived at 4 PM. Despite it being a Friday, her room had not been stocked - there were no blankets, towels, hand towels, washcloths or hand soap. The bed had not been made. The gentleman who transported her from the hospital put the only sheet on the bed. She did not receive towels and a blanket until 8:30 PM. There was zero orientation. And the “food” she received certainly can’t make anyone feel better. The room was disgusting and had not been cleaned. More on this later. The air conditioner beside her bed was caked in filth, blowing directly on her. There was even a shopping bag left behind with trash and personal effects, proof the room hadn’t been cleaned or prepared. At my first visit, the receptionist reprimanded me for not following procedures instead of offering guidance. Her only help was a dismissive wave of the hand when I asked for directions. While I was moving stuff to her room, not one staff member acknowledged me in the halls and there certainly wasn’t any assistance. Most of the staff were on their personal phones or computers. Even the halls were disturbing. Residents were left to wander aimlessly with no stimulation or dignity. That still haunts me a year later. The paperwork I filled out allowed her to opt-in to manage her own medications. However Saturday morning, the nurse told my mom that she was not allowed to manage her own medications. Not only that, but the nurse actually yelled at her about this. When I arrived Saturday afternoon, her only trashcan was overflowing. As I removed the bag, I noticed there was feces inside the small bathroom trashcan. Obviously this is not an ideal situation if you’re recovering from a bacterial infection! If that’s what was visible, I can only imagine what wasn’t. This was the final straw. We then made the decision to leave. I made multiple trips moving her stuff out. It was less than 24 hours later and not a single staff member noticed. The real kicker is the final pass. I escorted my Mom on her walker, straight out the front door and didn’t look back. No one even noticed! When I called from home to say we checked out, the nurse said they had been looking everywhere for her. If that’s the case, why didn’t either of us receive a phone call? The staff seemed subpar at best. They were rude, unhelpful and indifferent. This place is hell on Earth. I cannot fathom living out my years in these conditions. If you have any shred of dignity for your loved ones or even your enemies, don’t send them here.

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Sabrina Bell

The rehab team at The Pavilion is awesome. They are all so positive and upbeat. I was wheelchair bound when I got to The Pavilion and I walked out of there with the aid of a walker. While I was in the gym doing my exercises, I watched as they worked with the elderly patients and saw the wonderful care they took with them. Anu and Lynette, who were my primary therapists, worked with me 5 days a week. They were encouraging, patient and supportive of me through this whole ordeal. I always felt safe. They never had me do any exercise that they did not believe I could do. They are true professionals who I now consider my friends. I was at The Pavilion for approximately 2 months. I was in a wheelchair and relied on the nurses and aids for almost everything. The nurses and aides are professional, caring, hardworking and dedicated to their patients. I want to give a special shout out to my nurses, Hilda, Gloria and Ms. B. and my aides Cynthia, Nicki, Guy and Job, who were my main caregivers that took wonderful care of me.