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Ana

Our experience at this transitional care center was heartbreaking and incredibly frustrating. My aunt was only there for 7 days, yet on the day she was supposed to be discharged, the staff had no idea she was leaving. This alone showed a complete lack of communication and organization. The release process took forever, and we were left waiting, stressed, and feeling ignored. The conditions were unacceptable. The toilet in her room was dirty, which is disturbing in any healthcare setting. Even worse, when my aunt needed help using the restroom, the nurses often took an extremely long time to respond—or did not come at all. This neglect has had lasting consequences. Since coming home, she now feels the need to get up and try to go to the bathroom on her own, something she never did before her stay, putting her safety at risk. One of the most alarming issues was that the only medications that went missing were her serious narcotic medications, which are supposed to be strictly tracked and accounted for. When we tried to address this, we were shut out instead of being given clear answers or any sense of urgency. We specifically spoke with Nurse Laquisha, and the concerns were still not handled in a way that felt responsible or reassuring. After a while they finally found the missing medication after realizing the urgency of those narcotics. This experience caused our family unnecessary stress, fear, and disappointment. A transitional care center should provide support, safety, and dignity—none of which we felt during my aunt’s stay. Based on what we went through, I would not recommend this facility to anyone who truly cares about their loved one’s well-being.

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Ramsey B

They provided excellent, compassionate care in a clean and welcoming environment, with nurses who go above and beyond for patients and families. Their dedication and professionalism stand out, and the nurses truly deserve a raise for the excellent service they do.

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Miguel Garcia

Just want to express my appreciation for the wonderful way I was treated while being a rehab patient at the McAllen Transitional Care Center. All staff: speech, occupational and physical therapists, office staff, medical staff and custodians are all to be commended for the way they treat all patients with compassionate and professional skills and enthusiasm. Thank you.

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Alexandra Lopez

The facility was very welcoming and nice. I learned a lot today from Nancy a CNA she was nice enough to let my partner and I shadow her around for our clinical. As to what I heard from her patients they really appreciate the attention she gives to each and one of them. I also really liked how patient she was and how she was showing us everything with care.

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Julisa Ochoa

As a nursing student, I had the opportunity to do my first clinical rotation at this nursing home, and my experience was very positive. The staff were welcoming, professional, and always willing to share their knowledge and guidance with students. I was able to observe and participate in patient care while feeling supported and encouraged to ask questions.