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Diana

Part of my daughter care is to partner with healthcare team. To be a part of solution. Environment seems friendly and professional. Management has given me a “open door policy “ to voice any concerns. My daughter is always clean and cared for. I pray that God continues to progress this facility to hire people with compassion. I also do frequent check-ins and have excellent communication with healthcare team.

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Andy

Thank you to all of the staff and team at First colony, the nice nurses on the floor you are god sent. and thank you to mary who checked in on my family member a few times once home, very kind thing to do. The world needs more people like the wonderful team at first colony.

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Lisa Nichol

In terms of the guided tour, responses to my questions and working with the admissions, Jonica and Debbie were SO receptive and helpful. My husband will be joining the facility in late October 2025. After he has time to adjust, I'll definitely post another review.

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Cecily Mendez

My dad was here less than 24 hours and I went to visit the morning after admit. They had clothes on him that were not his even when he had clean clothes with him! They had all of his stuff away from him to where he could not access it. He was a very new leg amputee and cant walk or get in his wheelchair on his own. He was skipped for breakfast and wasn't even on the list for lunch. I had to ASK for it. The staff was rude and ONLY came to check on him once they saw he had family actually there. There was multiple lies being told to me and my sister. He left the hospital to this facility with all his belongings including his wallet and charger. Once he left paradigm again 12ish hours later. The charger and Wallet coincidentally both came up missing when I went to retrieve his belongings. Everytime a bad review is posted they get their staff to write 5 star reviews if that isn't blatantly obvious of there facility working below standards. This is NOT a place for your loved one. After the fact I have had Medical professionals tell me NOT to let my dad go back there. And I won't!

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Jessica G

No No and No. If you are looking for care for your loved one and like us reading the reviews..not this one. Our family went by reviews when the social worker from Methodist directed us to this place because they do in house dialysis. My Dad arrived and because we had two parents sick I called to make sure to talk to him since I couldn't get there. I called twice and a male nurse said maintenance was putting in a phone. Never happened. Liar. The following day my Sister went and discovered Dad was skipped for breakfast, not on the lunch list, and the majority of the staff was loud and obnoxious. He had no medication including pain meds considering he was an amputee. Dad was in pain. When my Sister inquired about it, the nurse said you have to make sure we receive that. We found out Dad needed to leave to a hospital for a blood transfusion which was a blessing in disguise. My sister asked Nikka the nurse if he could go to Methodist. My Dad gets all his care there. She said well if you want to pay for it yeah. My Dad is on Medicaid and this nurse has the audacity to say this. My sister was simply inquiring if it was an option. Dad gets to St Luke's with Pneumonia because this place was freezing! 1 day y'all! 1 day. Mind you Dad was discharged from the hospital to this facility and leaves in one day with Pneumonia. Advocate and be the voice for your loved one. Go and tour the place and use your best discernment. Read the family reviews.