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Nell Holbrook

My husband was at this nursing home for 24 hours, I was shocked at how unclean the place is, the floor in his room was sticky the entire time he was there. My husband was not taken care of properly at this facility so I brought him back home. I could not recommend this place to anyone. I am sorry that he endured this place for 24 hours.

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Patricia Gilbert

I have a family member in Willowbrook for physical therapy after knee replacement surgery. The facility is nice and clean and employees are very nice. My problem with this facility is the quality of the food that is served. Kitchen has been told all she needs to eat is protein no starches, just meat and vegetables. They keep serving her pasta, potatoes, breads, stuff she's not supposed to eat. The meat is hard as a rock and drier than the Sahara desert. One time she got just 2 pieces of bread and some chips, that's not a meal!! Do better people!!

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Ebonney Brown

I visited the facility today because I’m a hairstylist and I was going to do a clients hair. Upon my arrival the receptionist was very nice, she walked me through how to check in then directed me on where to go. All the staff were super nice! The salon was very clean and all the products were in place. All the residents I could see looked very well kept and happy!

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Shandi Ibarra

I can’t really express in words how awful this place is. They have a lot of lazy incompetent employees that are hateful. They have very few that cares about the residents. My dad goes weeks without a bath and when he asks to get up they are mean to him with exception of a few. The hateful people there consumes the entire place because the majority are that hateful. I want to thank the few that really does make a difference and let you know that you are appreciated!

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Hidalgo

My Dad is currently here. It would have been a 5 if the review was solely based on the care, kindness, sincerity, and profesionalism of the nurses in physical therapy and his room nurses. They have been exceptional for the most part. Its a 3 due to a significant discrepancy in planning and scheduling department that occured today. I will agree that, when everything was figured out with the staff and pertinent information was finally conveyed to his Family past due, the room that he is in now is best for him considering his circumstances. It's just how poorly the final plan was handled and how it was finally conveyed to his Family. You cant do it that way. There was no apology or anything. Anyway, that is something that can be improved on. It's a 3 right now. 03-09-20. I have updated the review. We really appreciate members of your management department coming to my Dads room to address and clarify things. Thank you.