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Chelsa Berg

I would strongly caution anyone considering this facility for a loved one. After admission, my friend was isolated from visitors, and advocates were denied access without any court order or written authority provided. Her son’s valid Medical Power of Attorney was disregarded, and decisions were made based on an internal competency assessment rather than a judicial finding. On December 31, a visitor found her sitting in a visibly soiled diaper with a strong odor present. During a video call, she clearly recognized loved ones, expressed emotional distress, and said she wanted to come home, stating she believed she had been abandoned. She has since reported developing a urinary tract infection and difficulty using the bathroom, raising serious concerns about basic care and hygiene. The lack of transparency, inconsistent enforcement of visitation, and concerns about neglect were deeply troubling. I would urge families to ask very direct questions and closely monitor care before entrusting a loved one to this facility.

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Michelle Cangemi

My mom has only been there a couple weeks but it seems to be going well. She is in the locked wing due to her dementia. The nurses, staff seem very nice. Shelley the nurse is very nice and Sheri and the activities lady. My mom was at another place almost 2 years and was having a lot of anxiety, upset it seemed and so far she seems happy here. People are nice to her, residents talk to her and they let my mom walk if she wants to as where she was before she was forced to use a wheelchair all the time. There is a little outside area with bunnies and my mom likes going outside. It is a women only hall which i think is good as well. They don't like to keep them medicate as it could make patients dizzy, tired and could cause accidents, which i like. Will see how things go but she seems much happier then before which makes it less stressful for the family.

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Tiff Oliver

I’ve had the pleasure of getting to know the staff at Emerald Hills over the past two days, and I’m truly impressed. The grace, respect, and genuine collaboration they’ve shown to my agency, my team, and me have been nothing short of exceptional. Saying I’d recommend them feels like an understatement — Jonathan and his team have been outstanding from start to finish. Go meet them for yourself — you won’t be disappointed!

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Jeff E

Our mother has only been here for two days and we are already impressed with the professionalism, empathy, friendliness and care of the staff. Our and our mother’s experience so far has exceeded our expectations. We look forward to her continued excellent care!

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Ella Martin

I did my due diligence making sure my family member was ok in here, and happy I did. I’d come in at odd hours of the night, and the elderly would be screaming for help for way long then they should have to. I came to see him for dinner. Dinner was a cup of iceberg lettuce, and a roll. We pulled him out the next day. If your loved one is on a restricted diet they don’t modify the dinner they just remove what they can’t eat so they will need you to bring snacks they can eat. Keep an eye on your loved one.