LEGACY AT TOWN CREEK is a Medicare-certified nursing home located in PALESTINE, TX. CMS overall rating: 1 out of 5 stars. Google rating: 4.3 out of 5 from 112 reviews. Accepts both Medicare and Medicaid.

LEGACY AT TOWN CREEK

palestine, TXMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - Hospital district

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2212 W REAGAN ST

PALESTINE, TX

Anderson County

Service Area

This nursing home is located in Anderson County and serves residents in the TX area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

SOUTHWEST LTC

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.31 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.38 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 66.7% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 60.9% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.3
112 reviews
Blanca Scott

Blanca Scott

Such a great place for all your rehab needs! Private Rooms,cleanliness, and great care go a long way!

Verified Google review
Leia Adams

Leia Adams

My mother has been living here the past two years and the food has gone downhill every single day. She was fed two sandwiches today for lunch and dinner. One sandwich was just a BLT with bacon bits and one slice of tomato. They gave her a lot of lettuce which she can’t chew due to having no teeth. Which she has told them for over a year. She had to teach them how to make toast. And no this is. It an exaggeration. She complains each and every month and nothing changes. I’m tired of giving them all of her income only to have to buy her groceries and fast food every single day. I cannot say enough about how poorly the kitchen is being handled and the fact that neither management not corporate cares about these folks starving is frankly disheartening.

Verified Google review
Vivian Trimble

Vivian Trimble

My mother in law was admitted here for rehab after a knee surgery. The nurse her first night did not have her correct medication orders. They had removed the bandaging off of her knee and had not replaced it and she was dribbling blood all down her leg. It took us nearly an hour to get someone in to bandage her up. The following morning, she did not get breakfast until nearly 9am. She did not receive any coffee with her meal either. When we came to visit around 10:30 am, her dressing on her knee had not been changed and was soaked and falling off. She had her nurse call light on for over an hour when we got there and it was 30 minutes longer before someone came in to check her light. We asked to see her orders and found several errors in her medication orders and no wound care orders for her knee. We did finally get someone to put another bandage on her knee and had to insist that she get an ice pack for her swollen knee. She had also had a urinary accident in her bed in the night and they did not have clean sheets to put on her bed. They had to find sheets from another part of the facility to change them when me demanded they be changed. Yes, we made noise, yes she got attention and I think most of it was taken care of. However these things are not acceptable. This is outright neglect. She is a competent woman, if she was not, who knows how bad off she might be. She can relay things that have happened or not. I would not recommend this facility to anyone.

Verified Google review
Alex Foster

Alex Foster

I have a family member who is currently at this facility. He seems to be well taken care of, and often states how nice he thinks the staff and the facility is. Chelsie Cagle is one of his nurses and she is taking EXCELLENT care of him. She is always very informative when I ask about how my family member is doing. She is compassionate, organized, warm and welcoming each time I visit the facility. Thank you Chelsie for helping take such good care of my family member! Legacy is clean, and all staff are friendly and actually working every time I visit. Not a single staff member sitting around on their phones or gossiping at the nurse’s station. The facility even smells good! Never thought I’d say that about a rehab center!

Verified Google review
Cindy Bell

Cindy Bell

I was with 3 other ladies and we did a card class for the residents to make Christmas cards. Everyone was friendly as we toured the facility. The residents were so nice and I am ready to be back next month to do it again. Great place and great people.

Verified Google review

Reviews from Google Places for LEGACY AT TOWN CREEK. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.