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Priscilla Chamberlain

We chose this facility based on a friend’s recommendation that the care was excellent. Unfortunately, that was not our experience. I arrived with my mother at the scheduled time provided by the hospital social worker. Upon arrival, she was not given the welcome kit until the next day. That same night, she did not receive her nighttime medication because the facility said they didn’t have it. The staff was aware she would be arriving that evening, so this was very concerning. The Director of Nursing later told me there was a miscommunication between the hospital, the facility, and myself regarding her medication, but regardless, my mother went without it. During the night, when she needed assistance to use the restroom, response times were so slow that she attempted to get out of bed on her own. This was extremely unsafe, especially since she had recently undergone heart surgery and was in a skilled nursing facility specifically for support and care. She could have easily injured herself. The next day, she was not served lunch while other patients received their meals. Later that night, she became sick and threw up. She called for help using both the bathroom call system and the call button by her bed, but no one responded. She had to yell and go into the hallway to get assistance. A nurse returning from break was the one who finally helped her, and even she questioned why the nurses at the station had not responded. If I could give this facility zero stars, I would. If you care about your loved one’s safety and proper care, I would not recommend bringing them here.

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Erinn Brown

Focused Care Pasadena does the tough job well. Though there is some staff turnover, they do their best in a tough industry to provide good care to their residents. Nichole in the business office is simply THE BEST! She holds the place together and is worth gold!!!

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Jo Atkinson

I'm in Focus now with a healing broken foot. This place is like coming home. The staff is remarkable. Kind, knowledgeable and treat me like a queen. The facilities are spotless clean they furnish all the needs you could want. I never have to wait for anything. Admin John does a wonderful job of keeping his staff motivated to be the best. All his staff is wonderful at what they do A few of his wonderful staff are: nurses John and Bobbye Thier helpers: Mikeshia, Matthew, Monica, Grace and Liz are the best! My PT lady Britney is great and Charlotte our social director is wonderful! I have no negative words to stay. This place is the place I would come to any day! I have forgotten to mention Romacita the wonder woman who does everything! And wonderful Kenneth ❤️ and wonderful Caroline.

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Debra Gonzales

I had a loved one stay temporary at Focus Care recently where the staff was very attentive and trustworthy and the care was good. You can tell the building is older, however, the staff maintains it very well. It is clean and smells good. The Administrator is very professional, easy to talk to and answered any questions I had. The new Director of Nursing was also professional and handled all my clinical questions and concerns in a timely manner.

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Ruby Phillips

My mom had a short stay at Focus Care at Pasadena. I found the staff was very nice and caring. Always professional and courteous. Ms.Caroline Sanchez was always available for me whenever I called her. The intake staff, Ms. Michelle, Ms. Angie, Ms. Nichole, and the head of the physical therapy, gave me all the information I needed to make the intake as smooth as possible. The facility is an open air setting very clean and bright. I would recommend it to anyone looking for a place for a love one.