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Angela Cantu

My husband was transferred from another facility to this one. Had heard good reviews about the other one and it was not. Heard this one had on average 3 stars. I thought Id give them a chance. But unfortunately the 3 stars should of been O. Now I understand why! At first they were very attentive. He had neck and back surgery and was unable to walk and move around without any help. Started out good but went down hill. Like they just dont care anymore. He calls for them to come help him to the bathroom. They tell him that they will be there like in 5 minutes or so. They forget or do it on purpose! And they do not show. An hour later he calls them again that he really needs to go to the bathroom! Someone comes and tells him that they are busy that they will be right back. They ignored him and shut off the ringer or move it away so he can not reach it. My son was there visiting him and had to give him the ringer so he could call them again. By now he has already messed on himself. 2 hours later he is still calling and no one comes. What is wrong with this place? What is wrong with these nurses, techs and or staff! Why don't they care? Don't they realize by not tending to the patients they will just make more work for themselves!!! Disgusting and very disappointed with them. If they dont want to do their jobs then they should stay home. Let someone else competent that wants to work and do their job! Spoke to a Jackie and all she did was put me on hold! Several times! Spoke to a Josephine and she said she would take care of him. ASAP. That was 2 hours ago so I called again cause my husband called me and he was in distress by them not coming and cleaning him up. 3 freaking hours in his own mess. Yall need to do better! Beleive me I have forwarded this review to several TV Stations, his Insurance, Medicare and his Attorney. I am very disappointed and disgusted with this facility! Do Better!

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Karen Danielle

I am updating my review after finding out Misty quit. She was screamed at by the staff. I can’t believe my Granny would know that. She was informed by another CNA. What an extremely horrible disappointment and Misty of all people!!!!. I hope to get my Grandmother home asap!!!!!!!!! If they treat their own best CNA’s like this, I now have something to worry about with my grandmother. OLD review- This place gets 5 stars, solely due to my Grandmothers CNA. She went above and beyond, every time I see this woman, she’s like talking to family. A special shoutout to Misty!!!!!

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Donna moffit

No nursing facility is perfect, but for me "The Courtyard's" was a very pleasant experience. The interior may be a bit dated and slightly worn, but the employees more than make up for any lack. I felt very safe, comfortable, and at ease there. The nurses were all skilled, polite, helpful, prompt and patient. The CNA's were quick to respond, friendly, nice to chat with, and attentive. The OT's and PT's were kind, gentle, encouraging and skilled. The Housekeeping staff were through quickly and quietly and did their jobs well. The Kitchen staff would send my meals hot, balanced and tasty even as to asking what I would like to eat. This was a much better experience with a nursing facility than I had at a more expensive and higher rated facility the year before. The employees worked well together without all the drama, gossip, arguments and discord being exposed to the residents. I cannot speak for all residents or for all wings of the facility, but the Presidential Suites employees were great. Even the nursing students were a blessing and so sweet. A special shout-out to Tommy, Gloria, Rosalinda, Maria, Dawn, Wally, Esparanza, Josephine, Victoria for such great care as well as all the rest of the staff. (Sorry, I am an old lady and can't remember all the names.) Thank you all once again. God Bless!

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Robert Farmer

My Sister was Blessed to have found you Amazing and Caring Nursing Care Establishment, and wonderful staff. Her Month and a half Stay was very healing and Peaceful for herself. She came Home Rested and filling with energy. Miss Donna Thanks You All for her fine Care & sends God Blessings to You All. 2025 Care Givers 100% 🇺🇸💜🙏

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Donna Harrell

My mom was diagnosed with oral cancer and I was trying to take care of her and work my full time job. The Courtyards of Pasadena was recommended to me by a friend who had her dad there. The medical staff and administrator and her support team were some of the most caring and compassionate people I have ever ever dealt with in a situation that was difficult for me and my family. I highly recommend this facility for your loved one, if you find yourself in this helpless situation, as I did. Their care for my mother was such a relief to me and gave me peace of mind.