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Mary Cahill

This is the best facility i have ever been to. And i have been to very many as a nursing home consultant. Not only is it clean and odor free but the staff is the nicest and friendliest. The nurses aides and the medication aides were wonderful. There is not a negative thing i could say. The rehabilitation dept both PT and OT are knowledgeable and professional and friendly and helpful. This was my second and third admission and it was bitter sweet when i had to leave. They took great care of me and if i ever need care again this is where i will go. Thanks to all - My Reserve Family.

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Jonathan Joseph

The Reserve at Richardson is a wonderful place with an incredible team. Roy (Administrator) runs a great community with care and professionalism, and Shirley (Director of Nursing) is attentive, kind, and always on top of things. Sheena at the front desk is warm and welcoming — she really sets the tone the moment you walk in. The whole staff is friendly and works hard to create a positive, comfortable environment. They host great events, keep the place looking beautiful, and truly make it feel like home. Highly recommend The Reserve at Richardson for anyone looking for a caring and well-run community!

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Andrew Scott

In April 2025 I ended up in ER for pressure wounds. From there, LTAC and then The Reserve. I had no idea I'd be bedbound for 4 months. 100 days at the Reserve. Overall the staff was friendly. Roy was always available for questions or complaints. The CNA staff work hard and the nurses care about their jobs. It is very frustrating to be in the facility or to have a loved one admitted in one, but I dont think under the circumstances and design you will find a friendlier environment to live or recover. Wound Care nurse knows her stuff. Kitchen is lacking, but it's exactly what you'd expect at a SNF. If I needed more care, I'd try to utilize this facility again.

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Jackie

I went to visit a friend at this facility and while visiting I overhead a resident say the facility had bedbugs and the leadership staff (Roy & Shirley) were trying to cover the situation up. Also during the conversation that I overhead the resident mentioned how horrible these same two leaders are unprofessional managers and don’t care about the residents, their staff, nor the facility. This sadden my heart because prior to my visit I read the reviews and they were good reviews and I had considered have a family member stay at the facility, but this is no longer a thought. It’s so unfortunate that people are blessed to be in leadership roles and don’t lead by example and don’t run a facility in a professional manner.

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Sarah Hatfield

My mom and dad both live at the reserve. I cannot say enough good things about this place. From the cleaning staff, the care givers, nursing staff, the therapist, the director and everyone else, they all care. I would like to note this is not normal for a facility like this. My parents are always clean and with clean clothes. They were able to heal a terrible pressure injury my mom ‘s heel the she got prior to coming to the facility. I am so grateful to have my parents at the reserve. I am also so very grateful for ALL of the staff. Thank you all for everything you do!