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HORRIFIC NEGLECT AND COMPLETE LACK OF HUMAN DIGNITY I heard and recorded everything. While my mother was in severe medical distress, staff were playing loud music late at night, mocking her, and making humiliating comments about her condition, including remarks about her having wet herself. They believed the phone was theirs — it was my mother’s phone. I recorded it all. My mother was then left sitting in soiled pants, covered in feces, for an extended period of time. When my father arrived, no staff had cleaned or changed her. He had to do it himself. This is basic care that was not provided. Based on what I personally heard, recorded, and witnessed, this facility is unprofessional, chaotic, and unfit to care for vulnerable patients. My father removed my mother immediately, and Emergency Medical Services later confirmed this was not an appropriate or safe placement. This is how they behave when they think no one is listening.

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Glenda Lee

It’s a wonderful place to have your loved ones. They have an awesome team here especially Miss Gwen Leon. She helped with admissions. I think she got my husband in here twice. The staff and everyone is wonderful.

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Larry Konarik

Therapists are excellent at rehab. The food is outstanding. Many kudos to the chef. The major issue is with the nurse aides. They do not take their job seriously. Response to call button took any where from 45 minutes to an hour to respond. Several times an aide would come in and while taking vidals she would be on her cellphone Also they left my wife in bed instead of getting her up into a wheelchair. After discussing this situation with staff it didn’t change Often the therapist would have to get her up and roll her to therapy This took away from my wife’s therapy session.

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Angelina Y

Disgusting how much money you spend and how nice this facility is for the staff to be so rude and careless. Make sure you keep an eye on your loved ones here. ESPECIALLY the overnight staff. Some of these people have no business taking care of the elderly.

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Alicia Zuntag

I cannot say enough wonderful things about the staff at Bel Air. My mom has been in and out of SNFs since March. Bel Air surpasses all of the other facilities. The staff are friendly and caring. The Physical Therapists go above and beyond to help her make progress. All concerns have been addressed in a timely manner. The facility is beautiful and my mom loves the activities provided. She is in the rehab wing. Great job Bel Air at Teravista!