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Char Germ

I wish I could give more than 5 stars. Castle Hills and their amazing staff have worked really hard to provide the best rehabilitation care our family needed! The rehab team really listened and explained everything. They customize every persons care by the individual persons needs and made sure we fully understood everything step and end goal! I was also pleasantly surprised to find out that they even offer in house dialysis!!!!

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CHRISTINA Vargas

The staff is experienced and accommodating. The residents always have fun activities planned for them; Jeanette, the activities director does an excellent job. The Director of Nursing, Jazmine and her team love their residents and it shows. The Social Worker has a wealth of knowledge and is with families every step of the way. The new Administrator is on the floor ready to address his residents needs. Highly recommend.

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Emi Trevino - Wilson

My mom entered Castle Hills Rehab after a fall, just needing to regain her strength. Five weeks later, she was gone. A state investigation found repeated documentation failures and confirmed 37 complaints — two resulted in deaths. My mother, Cindy, was one of them. 💔 My mother, Cindy, was admitted to Castle Hills Rehab on November 4, 2023, after a fall at home. I was told she just needed to regain her strength and would soon be able to come home. Instead, five weeks later, my mom left this world due to neglect. She passed away on December 13, 2023, just weeks before her 65th birthday on December 30th. Throughout her stay, my mom was in severe pain and had severe leg pain to the point she could not move it. I repeatedly reported this to the Director of Nursing and both the day and night shift nurses, but no meaningful action was taken. When I finally uncovered her leg myself, it was bruised, swollen, and covered in what looked like sores. The staff and nurses kept telling me that a doctor would come see her or call me, but that never happened. Even though I had power of attorney on file, they refused to provide any details or names of the doctors who supposedly visited. Around Thanksgiving, my mom contracted COVID-19. I was told visitors were being limited, but I still went to see her on Thanksgiving Day because I could tell something was seriously wrong. I visited every single day she was there, except for the seven days after Thanksgiving when I caught COVID myself. Even then, I called daily to check on her and stayed in contact as best I could. Her condition continued to decline, she was placed on oxygen, and her leg was never properly treated or monitored for swelling or lack of movement. On December 13, 2023, my mother passed away. The doctors at the hospital she was rushed to that morning told me that blood clots had traveled from her leg to her heart, lungs, and brain — complications that I truly believe could have been prevented if her leg pain and immobility had been taken seriously and if she had received basic preventive care such as compression socks, repositioning, and proper physician supervision. When the state investigation began on March 16, 2024, I was told the facility falsely claimed they had spoken with me about her leg, which never happened. Investigators also found that her blood pressure readings were repeated identically, meaning they were copied, not checked. The facility also claimed doctors had visited her several times, yet my mom told me no one ever came in to speak with her. During the investigation, I was informed that the state had received 14 complaints about this facility, and that two of those cases involved deaths. My mother was one of them. Hearing that confirmed what I already knew in my heart — that her suffering was not an isolated event, but part of a larger pattern of neglect. Her room was hot, dirty, and unsanitary, with trash, dirty linens, and soiled adult diapers left on the floor. I personally cleaned it multiple times during the COVID outbreak. My mom spent her final weeks in pain, fear, and confusion, unable to reach me because staff kept moving her phone out of reach, and she was rarely bathed due to “short staffing.” The state investigation confirmed multiple failures in care and documentation. My mother deserved dignity, compassion, and proper medical attention. Families deserve honesty and accountability when trusting a facility with their loved one’s care. If you have a loved one in a rehab or nursing facility, please visit often, speak up, and trust your instincts. No family should have to go through what we did. I’m willing to speak with anyone who has experienced similar neglect at this facility — you are not alone. Posted in loving memory of my mom, Cindy — forever 64. 💔

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Bonnie Chism

I was a bit stressed at having to find a nursing home for my dad. Not knowing how to begin or what it would involve seemed daunting. I called Castle Hills and was greeted by Nikki who was a true blessing. The tour of the facility won me over. There are plenty of caregivers and attendants that tend to the residents. Daneyelle Francis and Kathy are true professionals that have helped to navigate the Medicaid process. It has been wonderful. My dad tells me that there’s lots of activities and the meals are good, so that makes me happy 😊. Thanks to all the care staff !

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Eva Voorhis

From day 1 of bringing my mother here, we have been immensely pleased at the kindness and attention of all the staff. The facility is clean, laundry isn't lost or stolen, residents get diets appropriate for their needs, and patient safety is a top priority. In addition, the front desk staff and administrative team members are warm and welcoming constantly. Activities are regular and frequent, with plenty of enrichment for the residents. The physical therapy team are miracle workers, and they truly care for their patients. Even the kitchen and janitorial staff regularly say 'hello' to us! My mom feels well taken care of each day, and is grateful to be in a much better facility than previously. Yes, the facility looks dated on the outside, but the interior has been updated, and the facility regularly retains cleanliness and orderliness. The nurses also take their jobs seriously, giving us (the family) major peace of mind. We also appreciate the social workers and financial staff for their professionalism of handling records and sensitive information. Honestly, every staff member here deserves a raise. Thank you for taking care of my mom and for helping her feel at home away from home. Edit: new ownership as of last month, now run by Eduro Healthcare. Hoping for ongoing positive days ahead.