C

Crystal Thomas

I can see why this facility has low ratings. My grandma came for hospice respite care. Poor communication between nurses and/or no accountability for neglecting patients. Day 2 and my grandma's toothbrush was still in new package and had not been open, she was wearing same clothes, and soaking wet pullup at 1pm. Nobody is providing basic living skills care. Somehow all the snacks my mom took my grandma can't be found...and it had only been 1 day. When questioned, everyone points the finger at the previous nurse. This is memory care unit, so these residents need help doing basic tasks. Seems to be short staffed, and the ones there either have way too much to handle or just don't care. Please do better. Thankfully this is just short term, so if/when we look for something permanent we will definitely be looking elsewhere.

B

Ben Garcia

Took a tour of building and it was very nice. Receptionist was very friendly along with some staff I meet. Nurse was very professional and had answers to all my questions that I had.

C

Chassity Wiederspahn

I visited on a trip to Texas for my grandfather. The building and outdoors area are beautifully designed and I felt like I was walking into a home. The staff were friendly and helpful.

D

drenobato

This Nursing Home food lacks taste, quality, and variety. Our family and others have complained about these issues. After tasting several meals served, it seems the meals are somewhat bland, unappetizing, and low-quality ingredients are being used. Often the food served to residents does not match the menu for that particular meal. I don’t know if the kitchen is prioritizing cost-efficiency over food quality. This issue appears to be ongoing with no accountability from management to the kitchen staff. The food served should be regularly inspected, tasted and evaluated for food quality and service standards for residents. Something needs to be done, families visiting their loved ones sometimes bring outside food during their visit because of these food issues. They have a new head chef who has heard several complaints from multiple families about the distasteful food. He made an effort to make things better for the residents, unfortunately after several months of the problem still exists. Very disappointed and concerned for all residents.

L

Lydia Cruz

Rooms smell like dog.. Black ants invading the room, Family in there 5 days and housekeeping only came in there once, trash accoumulated. Beautiful place but horrible environment. Never greated at the door. Parking is the worse