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Vicente Ramirez

Highly impressed and recommend, well kept exterior areas. Easy excessive-able wide parking spaces. Biotech security screening system with multiple layers of protection. Professional and experienced personnel at all levels of the facility. The Medical staff , receptionists and housekeepers are extremely friendly with eagerness to assist visitors.

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David Ruiz

I tried for almost a month to get my father placed here and was met with total admissions chaos. After receiving instructions to submit a clinical packet around the end of December, the referring facility promptly sent it over. There was no acknowledgment, no follow-up, and no communication. Calling the admissions department was nearly impossible. Most of the time the receptionist would transfer me, the phone would ring endlessly, and then the call would just hang up. I later found out the admissions staff member handling the referral (Angelica) was suddenly out for an indeterminate amount of time and did not hand the case off to anyone. When I finally reached someone else (Desiree), she had me resend the entire clinical packet. At that point we were three weeks in and starting from zero. The referring facility resent the packet the following Monday. Again: no confirmation, no follow-up, no proactive communication. By Wednesday of the fourth week, I called again after multiple attempts that rang and disconnected. Finally the receptionist went to physically find someones. She came back and Desiree had the receptionist take down my phone number so she could call me back. No one could tell me when that callback would happen. When Desiree finally called me, she said Angelica had told her that my father had been “denied.” She did not know when the decision was made, why it was made, and neither I nor the referring facility had ever been notified. Angelica had my direct text number and could have told me at any point. She didn’t. Desiree said she would follow up and never did. Because no denial or decision was communicated, I acted in good faith believing the referral was still under review and lost weeks of time that could have been spent pursuing other facilities. This wasn’t just slow or rude. It was unprofessional, disorganized, and negligent. No continuity, no documentation, no accountability. If the admissions process is this broken, it raises serious concerns about how anything else is run here. Thanks for the hard lesson about care facilities while dealing with the stress of my sick father.

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TracyLynn Garcia

My father was a resident here for only a short time. He got admitted late in the evening and my sisters and I were not able to be there, so we showed up early the next morning. When we walked into his room we were pleased to see his nurse Ari already answering questions for him, getting him blankets and filling his water jug. She answered our questions multiple times either in person or on the phone. Her heart and compassion as a nurse really shined through and we were comfortable with his care when she was on shift. The CNAs were attentive and knew what they were doing. Our dad never had to wait long to be put to bed or taken to the bathroom. Juan is outstanding. I didn’t get the name of the social worker but he was an incredible help while we figured out next steps. Thank you to the staff here. If your loved one comes here you will not be disappointed.

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Trisha Thatcher-Garza

My loved one has been a resident at Legend Oaks for a little over 2 weeks now. We visit her daily at different times of the day and can say that we are highly satisfied with the level of care and concern for the residents. The facility is comfortable, welcoming and clean. The staff gives residents the attention and are consistently engaging. Therapy is given consistently which is crucial for the healing process. The case manager Linda , an LVN. is professional, curtious, extremely knowledgeable and is clearly committed to the care of the residents. The moment you walk in you're met with warm greetings. I don't have many experiences with other Nursing facilities but am aware of the reputations and horror stories however, Legend Oaks is quite the opposite. I am satisfied with our decision and choice in allowing this staff to oversee the care of our granny.

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Janet Alvarado

My 97 yr old mother was a resident here In October of this year. ALL the staff was very warm and welcoming. My mother enjoyed the bingo, Loteria and her exercises in the dining room. A special kudos to RN Ann. Always ready to answer all of our questions. Very instrumental in our stay. Thank you to Andy, Linda, Tim and all physical therapists and occupational therapists as well. Her 2 week stay helped her gain back her normal mobility and our family will always be grateful. God bless everyone there..