R

Robyn

Been here since August. The food has improved since then,Thank heavens. The cnas and nurses are very kind,helpful and always willing to help. Remember if you treat everyone with respect and kindness that's how you will be treated. I have seen some of these patience be really rude and ugly to the cnas. CNAs just smile, do their job walk away. Some patience throw stuff at them as well. Yet the CNAs still smile and carry on their duty to help . Have there been a few that aren't so great? Yes. It happens. The Physical Therapy Zack is amazing . He definitely pushed me to do my best . I thank him as well Yet their not here anymore.. overall this really is an OK place

J

Judy Gorbet

The staff at Avir (Northgate) did an exceptional job. We were so pleased with the care our loved one received while here. The rehab staff did a great job working with my daughter, and she made great progress during her stay. Thanks to Zach & Chris for all they did while working to get her mobile. The nurses showed so much compassion. Thank you.

K

karl svanberg

The admission process at Northgare was warm and inviting and providing detailed information what to expect for your loved one. The nurses and staff go above and beyond each day to provide the upmost care and well being and respect for the patients. Northgate medical nurses team responded to my mother's medical needs needing special attention at the Methodist Hospital LICU. My mother showed signs of a pulmonary embolism . I am so thankful for the medical team at Northgate and the quick response for emergency transport . Northgate Health and Rehabilitation Center: Admissions, medical team nurses, PT, and staff housekeeping , and maintenance. I truly thank you for all the hard work you do each day for the care for the patients. " The greatness of a community is most accurately measured by the compassionate actions of its members."-Coretta Scott King

M

Marcelyn Oliver

DO NOT LEAVE YOUR LOVED ONE HERE!!! When the marketing director and DON tell you about all the wonderful things they have to offer and the great professional care your loved one will receive- DONT BELIEVE IT! We were lied to so badly that could’ve resulted in a tragic event had we left our son there. Even EMS looked at us in horror when I told them where my son was being transferred to. Patients wandering in the hall, one in my son’s room, one actually escaped down the street to the next intersection cause he wasn’t being supervised . (Husband witnessed that event). The nurses were nice and tried to accommodate us but had no experience in what my son’s needs were. Very little nursing experience at all. No supplies or meds for my son and told there wouldn’t be any until 2 days later. Mind you, trach patient, high blood pressure, on antibiotics, feeding tube, oxygen with humidifier , etc…. Had to have him transfer out to the ER for his safety. Mind you, the patients there looked depressed and/or drugged like zombies. Just saying😢.Please for the love of God do your research 🙏🏻💔!

P

Pauline Gomez

Do not leave your love one here! Very dirty. Everyday I would clean my dads entire room and restroom because it was not kept up. Urine would stay on the floor, walking down the hallways you can smell the odor, as well as other residents yelling for help. I have walked into the room to visit and my dad was on the floor. (Unable to walk) and he was yelling for help. We were told they had bedrails, but that wasn’t true. My dad stayed there for a week only, no wound care was there to treat my dads wound. The nurses didn’t know exactly how to do the dressing, & told us they didn’t have a wound VAC (machine used to help heal wound) and it would have to be ordered. The food that was served was disgusting. I showered my dad because they didn’t do anything, and if I didn’t visit my dad so often I know he would be in horrible condition if not worse. Also the last day of his stay, EVERYONE came to see him to do paperwork, Shouldn’t this have been done prior or his first day? Not professional, not sanitary, negligence, lack of knowledge as a nurse