Parklane West Healthcare Center is a Medicare-certified nursing home located in San Antonio, TX. CMS overall rating: 1 out of 5 stars. Google rating: 4.1 out of 5 from 201 reviews. Accepts both Medicare and Medicaid.

Parklane West Healthcare Center

san antonio, TXMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Government - Hospital district

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2 Towers Park Ln

San Antonio, TX

Bexar County

Service Area

This nursing home is located in Bexar County and serves residents in the TX area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

THE ENSIGN GROUP

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.24 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.87 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 75.0% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 64.0% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

4.1
201 reviews
Robert Brown

Robert Brown

I was very satisfied with the attention given by the nursing staff and crew they were nice and courteous to my needs and comfort

Verified Google review
chereeia brown

chereeia brown

They gave excellent care, especially CNA’s Rocky and Beverly on the third floor. I was in room 307, and they both went above and beyond in their care of me. Rocky and Beverly both treated me with sensitivity and dignity. I am forever grateful.

Verified Google review
Nikkilov23

Nikkilov23

Blatant Negligence. Please don't send your loved one here. While here, my family member was left unmedicated and developed a severe infection. We voiced our concerns to the DON Candace Bennett, Assistant DON and many nurses to include a short female nurse Joe. My grandmother was trashing with discomfort and anxiety for 6 days and nothing was done by the staff to help her. They all ignored her. On the 6th day we called 911 and had her removed for her safety. We were wrong to trust this staff and facility. She left this place with a severe infection, kidney damage from dehydration and a bleeding bald spot from thrashing.

Verified Google review
Aaliyah Miller

Aaliyah Miller

Awesome staff! Nurses are wonderful and caring and provide my loved one with consistent care 24 hrs. The business office ladies are so compassionate and helpful I know that at any time if I have any questions or concerns I am always able to reach out to them. Tammy Howard has been amazing with guiding us through Medicaid with her knowledge and compassion. I would highly recommend this place.

Verified Google review
Domingo & Xochitl

Domingo & Xochitl

Do NOT leave your loved ones at this facility! Poor treatment of the patients. My Dad was left in a soiled adult diaper and bedding overnight until the next day at 12:00 PM! I saw roaches in his room as well as the lobby restroom. Walking the hall to the elevator you could smell urine that is masked by heavy scent machines. The ceilings and walls have water stains from leaks that by the looks appear to be ongoing issues. Who knows what is behind the walls that could be an issue for patients with respiratory conditions. The staff is inadequate and does not treat the patients properly. One nurse yelled at my dad to speak to her in English when it is indicated that he speaks Spanish. When we complained about the conditions and improper treatment we were told by the coordinator that it would be addressed. That same night the same issues were ongoing, no medications were administered as scheduled. 2 days of pure neglect is NOT acceptable and we removed him immediately. One star is being generous!

Verified Google review

Reviews from Google Places for Parklane West Healthcare Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.