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Alejandra González

I had a very troubling experience with West Overhill. My mother was sent there for rehabilitation following major surgery, and it was nothing short of a nightmare. She stayed for five days, and unfortunately, her time there was filled with negligence and poor care. First and foremost, the facility was dirty and had an unpleasant smell. The staff failed to provide basic hygiene care, they never showered her during her stay, which is unacceptable for any healthcare facility. To make matters worse, she was placed in a room with a woman who couldn’t move staff wouldn’t change her accordingly when she had accidents which caused the unpleasant smells, and when my mom asked to be moved, they refused. The main reason we chose this center was for physical therapy, but she never received any. Despite discussing her rehabilitation plan in advance, they told her she didn’t qualify for therapy once she arrived. This was incredibly frustrating and disappointing. When she decided to leave due to the lack of care, the facility misinformed her about how to arrange in-home physical therapy. They told her to schedule the appointment herself, knowing full well that the facility needs to arrange these appointments for insurance purposes. Even worse, they stopped answering her calls once she left. On top of everything, they’re still charging her for the five days she was there, despite not fulfilling their promises and failing to provide the necessary care. Additionally, she was not given the pain medication she needed after surgery. My mom had to constantly remind the staff, and the staff even said that my mom was responsible to remind them every 4 hours, which is inexcusable for a facility that’s supposed to be offering professional healthcare. I highly advise anyone considering this place to look elsewhere. The lack of care, poor communication, and overall unprofessionalism make West Overhill a facility to avoid. All night residents are looking for help, the beeping sound never stops and no one helps, ITS NEGLIGENCE.

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Kelli Rhodes

The entire place smelled like old urine when I walked in, all the way down to my grandmother’s room. Nurses seem annoyed when you ask them to check on your relative or do their job in general. No care was given unless asked, dressing changes included with that, and bare minimum was given. Only four 30 minute therapy sessions were given in the week she was there, which started when she told staff she was leaving early due to lack of care. The only people that were kind was one of the OTs and one of the male CNAs. Overall horrendous staff and unclean facility. DO NOT BRING YOUR LOVED ONES HERE THEY WILL RECEIVE BARE MINIMUM CARE WITH THE ANNOYED STAFF AND DO MOST OF THE WORK THEMSELVES

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Simone Coleman

This was the first time I have ever had to deal with a rehab nursing home. I was scared about how my aunt was going to be treated but it was AMAZING the staff was kind to my aunt and trust me she is not easy to deal with. Lol. They made us feel calm and comfortable. They kept us informed every step of the way. I was extremely impressed. I want to say thank you so much for taking care of our heart.

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Alejandro Riojas

As I entered the receptionist was polite and made sure of my reason for visiting. She explained the process that helped me understand. The place was clean and friendly.mom was comfortable on her bed and the room was clean. I felt a sense of serenity and calmness. It help me to know mom was in a safe environment.

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Dolores Saldana

I want to thank all the staff for being amazing and taking care of my mom. The place is clean and my mom loved the food. I highly recommend Westover Hills!!! Thank you all!!!! She thrived there!!!