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Sue Davis

I am a legal guardian of a 91 yr old woman who has just been there two days. The nurse on duty was lacked compassion and lacked the ability yo communicate effectively. She told me I needed to speak with the DON, and she said for me to go to the room and wait.so I went to the room and began waiting . The bedside tray still had the lunch meal on it and it was close to 4, I’m sure it was somewhat decent at noon or 11:30, but it looked awful and smelled awful jus sitting there by the bed. The rehab director came in and gave report to me effectively and said they’d begin therapy on Monday, I sure hope so but the inclement weather may prevent that as well. The prevailing issue was around the service. They came in and too bye tray away and soon thereafter they brought her dinner meal and they put it on her bedside table and left. She was lying down in the bed. Had I not been there? She wouldn’t have been able to reach the tray. So the nurse came in and put the bed down and helped By putting her legs down so that the bedside table had enough room to set it over her so that she could eat her meal and she walked out of the room. But then she was still lying down, so I found the controls and I got her an upright seated position. I’ve had two clients that died of aspiration pneumonia because they were lying down and eating had I not been there? She would’ve ate lying down. She would not have had a napkin and she would’ve slept in the crumbs that came from her dinner meal she wouldn’t have been able to reach her dessert. These are basic considerations regarding patient safety while eating. You don’t leave the room while the resident is still lying down., They just come in and put the tray there and assume that they can eat it and manage the utensils like a 40 year-old can. This very situation Has led to the death two of my clients in 2025. They both died of respiratory failure that was associated with onset aspiration, pneumonia. So I told my client To say to herself over and over, sit up while eating and drinking. I hung the bed controls on her pillowcase so that she could reach it. No one ever came to change her when she was wet, so I’m here worried about her especially over this weekend because it is forecasted that there will be inclement weather. It’s been my experience for over 30 years that during such weather related events, nursing homes operate in a skeletal staff! So I worry.

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Anthony Garnett

My experience at your facility was very nice myself along with my wife. We went to visit a church member, but everyone I met was nice. The facility was clean looking and so that means a lot. They see that she’s in a nice facility being well taken care of thank y’all so much for taking care of our church member and be blessed

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Sara Bejar

I was s at ignite resort for 3 month. The nurses were okay some better and others. The CNA that I like because they were nice and friendly were Veronica, Mia.Torrie Deya was my favorite and night cna was Tax. The OT Shenike was fantatic she was the best therapy I ever had the same as the PT therapy Keri-Ann. I had to wait between one to three`hours for some one to come to change my diaper. I left with a big diaper rash. The problem is they have one cna for 19 patient. They have to shower patient, diaper change and if the bed was wet they had to change the bed. Also was so disgusting when they change the sheets and you see they had yellow stain so I brought from home mat to cover the stain also when I need to take a bath they didn' have clean towels. I left the last two weeks to another rehab hospital and when I was going to another nursing home I was told that I only have 5 days left from medicare so the social worker called ignite to ask if I could go back to stay the 5 days and they said no but they kept me there until all my days were used. I don't think will come back to ignite. By the way I heard that some other patients calling for help and the bell was ringing for hours too. a t

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Ramona Traylor

I must say I have been coming to that facility for the past five years and this is the first time that I left feeling good. The visit was wonderful. The staff was wonderful and they have been taking care of my cousin so I am elated. I am so happy That finally they are doing their jobs. I have some staff that is doing really good about their patience.

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Asa Garcia

I had a great experience here at this facility. My grandfather was here for a few months and he enjoyed his experience as well. The staff was friendly, sweet and on their duties. We had a nurse Named Nurse Giselle and all I can say is wow, such a delightful & knowledgeable nurse. The level of dedication, detail, and thorough care that she took with him was beyond what I could ask for. I knew that he was in great hands every time my family had to step away. I will recommend this place to anyone I know. Thanks ignite medical staff. Keep up the great work.