R

Roberto Carvajal

I had a really positive experience at this healthcare center while helping my family make care decisions for my uncle. Visiting a skilled nursing facility can be stressful, but the staff here made the process much easier and more comforting. I had the chance to speak with the Administrator-in-Training, Mays Karzone, and she was truly wonderful. She was incredibly kind, patient, and easy to talk to. She took the time to listen to my concerns, answer my questions, and made sure I felt comfortable every step of the way. Her warmth and understanding genuinely helped calm my nerves during a difficult moment for our family. You can tell Mays Karzone truly cares about the residents and their families, and that made a big difference for us. Overall, this facility left a great impression, and I’m grateful for the compassion and support we received.

S

Stephan Kardos

At first, I was skeptical when I brought my loved one here. However, once I began working with the medical, nursing, and administrative staff, my skepticism quickly began to fade. The key to having a more positive experience with this facility is to be proactive and involved in your loved one’s care. They are not perfect, but they genuinely work with you to arrive at the best possible solutions. The director is engaged and truly listens. She wastes no time seeking out solutions to whatever issue is at hand. The nurses are responsive and usually stop what they are doing when you have a concern and work to get answers in a timely manner (most of the time). They are busy, so a little grace is sometimes needed. That said, there are some areas that need improvement. The facility is older and does have some unpleasant odors at times. However, they are working with what they have, and that is not entirely their fault. The food department also needs help. I’ll just leave that one there for them to work out. I also believe the company would greatly benefit from upgrading the beds and furnishings throughout the facility, including resident rooms, the dining area, and common spaces. Overall, I give Sugar Land Health Care Facility a positive rating because of the staff, nurses, and assistants and their consistently positive and caring attitudes.

M

Maribel Everett

If there was an option to give this so called nursing facility a zero, I would. DO NOT bring your loved ones here. My dad arrived here on 1/16 and on 1/20, he was transported to MD Anderson for an appointment. What was supposed to be an appointment for blood work ended up with him being admitted to the ER with sepsis. The nurse at this facility was aware, the night before, that his white white blood cell count was at zero but failed to do anything. They did not notify family of his condition, which only worsned. I kept several people updated at the facility of what was going on with dad and that he would be staying at MD Anderson for just a few days. They said okay and that they would let the rest of the staff know. To my surprise, I show up this morning to just gather a few of his things, to find his room empty and his name removed from the door. They failed to notify me or any other family member that they were going to do this. I demanded answers and come to find out Miranda Cortez, who's the admissions manager, failed to notify me or anyone else that his room was being cleared out since he hasn't returned in 2 days which is supposedly policy. She had housekeeping pack up his room yesterday and didn't bother to let us know. Amongst his things were 2 bags full of soiled clothing that reeked of death and still no phone call. They treated this situation as if he passed away and was never coming back, when in reality he was most likely going to come back next week. I kept them updated every day and nobody told me what they were doing with his things and with his room. I do not recommend this place and not sure how they even got the 4.1 star review they have but do not bring your family here.

F

Francy Lee

Wish I could give this place a zero. They literally packed my dad's personal items out his room, without ever calling his family that they were going to. My father had an appointment at MD Anderson, but had to be admitted for a few days. They failed to notify any family members, this is so unprofessional on all levels. This management had no regards in my father. They were trying to accuse the housekeeper for removing my fathers personal items.But They do love taking your insurance money. Unprofessional, uncaring, and rude management and they have unskilled nursing staff. Should not be in the nursing field. If you care and love your loved ones, please stay away from this place. I give a zero review!

L

Liya Roesch

My sister spent three weeks at the facility. She was there for wound care. The staff was very attentive to her needs, and provided very good care, including PT, OT and speech therapy. She is in much better shape now than before she was admitted. We want to thank everyone who was involved in her care.