T

Tc Munoz

To whomn it may concern, I just wanted to take a moment to sincerely thank Pauline for her support during such a challenging situation. Her kindness and willingness to help did not go unnoticed, and it truly made a difference. In moments when things felt overwhelming, her presence and assistance brought a sense of comfort and strength. I’m incredibly grateful to have Pauline looking after the well-being of my loved one.. Thank you again — your thoughtfulness meant more than words can express. Sincerely, TC Muñoz Jr.

J

Julie Baker

DON’T CHOOSE THIS PLACE! My father in law was here and it was a horrible experience for him and us. The PT team was great, plus the RN who checked him in. That was IT for positives. The first morning, we found him with his breakfast tray and he hadn’t been raised up, so he was choking on his food and he had spilled his coffee on himself and his tray. He was left in soiled and soaked diapers for long periods of time. My husband came in and found his clothing and bedding soaked because of this. Another day my husband said he was there for 6 hours and no one came to change him, after being advised this needed to be done every 3 hours. He didn’t receive his scheduled showers and we were lied to when we inquired with the aide about it. There was NO proactive care…the only way things got done is if we asked and that meant you better be there all the time. My family was devoted and stayed the majority of the day. The lack of care here is very disheartening and I would not recommend this place to anyone! Just HORRIBLE!

W

Whitney Patterson

My dad was here for a couple of weeks, and the care he received was far below acceptable. If you don’t have a family member who can be there with your loved one constantly, I would not recommend this facility. My father was left in soiled diapers for long periods, and over his entire stay, he only received one shower—despite the policy of two showers per week. It took my mother raising her voice to even get that done. The physical therapy team was somewhat more attentive, but even they left him slumped over in his wheelchair afterward, without any assistance until my mother returned. My father is paralyzed on his right (dominant) side, and we made it very clear that his food would need to be cut for him. Still, this basic need was often ignored. This experience was heartbreaking and exhausting for our entire family. If you’re looking for a place that will care for your loved one with dignity and attention, I cannot recommend this facility.

N

Nemo Wynn

I stayed at the Broadmoor for almost four weeks and it was one of the best stays in a medical facility I've ever had. I'm 27 so I was one of the youngest people there other than the nurses but it was still such a lovely experience. The nurses, PT, and caretakers were all so kind and patient with me. Staying there I made so many friends and I'm going to miss them all so much. From day staff to night staff, everyone was just amazing. My lunch and dinner was really yummy and when my dietary restrictions were a problem(not a problem, bad word but I can't think of the right one) they did work with me on trying to figure out something I could eat. Overall amazing stay and healing to my medical trauma.

P

Paul Stork

Broadmore at Creekside Park is not the Plaza on Central Park. Some of the equipment is outdated and the nurse’s assistants need some extra training on customer care. That said, most of the nurses are on top of there game. Zaneta is by far the best nurse in the building. She is on time with my meds and checks in to make sure I’m ok. The Physical Therapy team is amazing. I have worked with Brian and Ashton who are both amazing!! They definitely make sure you are taken care of and are comfortable. They say the best time to eat crow is when it is still warm. I feel compelled to share my experience in the past few days at the Broadmoor. When I first came to the Broadmoor I was not impressed and just wanted to go home. Since my arrival I have been impressed with the people and the level of care by so many people. People like Dr. Gucci, Jorah, Rhonda, Crystal and so many others that I can’t remember their names. The nurses and assistants are so busy but find time to make me comfortable. Thanks to all the people on the 2nd floor at the Broadmoor for your first class service!!!