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Chris A

So I have been an ICU RN for over 7 years and I 100% understand when things are short staffed and overworked, but the nursing staff at this facility in my opinion is unacceptable. My mom was in there after a car accident and hip surgery. Let me say, the facilities are great and the physical therapy staff were wonderful, but the nursing staff was a struggle. - Had multiple family members of different patients come to me and say that they have had major issues with nursing staff. - When we first arrived on Friday afternoon, nobody came to see us, Introduce us to the facility, or let us know what to expect for at least 1-2hr. I had to walk out and ask staff to come talk with us. - Nurses were not wearing name badges (which is unprofessional in my opinion) - They had one tech working for 10-14 patients who most (including my mom) are totally dependent on assistance to use the restroom. Multiple times our call light would be ringing for over 10 min with no one to come. Even with nurses coming in the room for meds or techs passing out food trays, if the call light was ringing and they were in the room with mom saying she needed to use the restroom, they would refuse to help her and say that they were either "needing to finish passing out trays first", or the nurse would "send someone else in". I never saw a nurse help my mom do anything, only came to pass out meds. - The nurses and even the nurse supervisor just seemed like they didn't want to be there and didnt want to be bothered. The two nurses I saw were constantly at the nurses station eating and on the phones while "charting". Again, I have been a nurse for over 7 years and if a call bell goes off or a patient needs something, it is absolutely everyone's responsibility to help. I understand there are times where we do need to grab someone else, but they seemed blatantly lazy. - Even the physical therapy staff mentioned to my mom that they have had multiple complaints and would talk to them. Overall, the facilities were great and physical therapy were great (would absolutely recommend), but be aware that you might want to keep a close eye on the nursing staff, and if your family member needs a lot of assistance for anything or heaven forbid they have memory issues, they may be neglected unless the nursing staff changes their policies.

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Sharon Simms

Thank you everyone at the Center at Grande for a very positive experience in care, compassion, communication, and service from admissions, transportation, case management, meals, maintenance, housekeeping to activities and programs. The CNA and RN staff were excellent. Special thanks to everyone on the second floor who took care of me. The Physical Therapy team members are superb in knowledge and training. I would recommend the Center at Grande to anyone in need of a skilled nursing facility for post-surgery rehab. The coffee bars, free snacks, and soup of the day added to a perfect ambience for healing and restoration.

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Marissa Miller

DO NOT SEND YOUR LOVED ONES HERE! My Mom was here to recover from a stay at the hospital, because of heart complications and developing Hypercapnia. After 4 days I brought her home. They only gave her meds to her at random and not even all of them. At one point they lost one of her meds! One of the staff members informed us of theft there and advised us not to bring too many personal items! My Mom needed help to shower. But when they finally came to help her, the lady cleaned the bathroom while my Mom sat in the shower. She didn’t assist my Mom at all! I talked to someone who said they were in charge about it all, and she said she would take care of it and have my Mom’s case manager talk to us. That never happened and that lady never took care of anything!

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Jerry Richmond

The staff was very cordial and came when I needed them. Nurses came when I needed them. Therapy at the Center was excellent and their equipment were great and good to work on. My therapists, Kendal and Morgan were excellent to work with in therapy. They explained every part of my therapy so that I could understand it to get better. I would recommend this facility to anyone who needs therapy.

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Nancy Sunshine

I just recently completed my second stay at The Center At Grande for rehabilitation. My first stay was in February of 2019 when I had ankle replacement and the entire staff there were very accommodating. The staff in the rehabilitation center are outstanding!!!!! That is why I chose to return in January of 2020 for another round of rehab because I had a total hip replacement. The staff was even more accommodating this time and the food was also a big improvement from my first trip. However, once again, I was there because they have such an outstanding rehabilitation staff. Most of the faces and names I remember from the year before and have to especially give a special thank you and kudos to Sara and Scott they were both my therapist and quickly had me on the road to recovery. I would absolutely recommend this facility for their excellent services from my room, meals and most definitely the rehabilitation center.