S

sierra kerr

My Aunt Jan has been going to outpatient therapy at this facility. My family has seen fantastic improvement in her walking just from the few weeks of therapy she has had. The staff throughout the whole facility are so welcoming, kind, and know how to do their jobs well. Would definitely recommend to anyone who wants the best care and services for their family member!!!

S

Sandra Reed

This place is the cleanest in Tyler compared to others. The owners do not care about the patients, they are in it for the cash cow. My neice been living there 6 months and not one maintenance request has ever been performed in her room! They do not have any nurses on staff just untrained ppl as staff. One of them is so rude, snooty, lazy, biased against my Neice, she is afraid to complain. I’m not afraid-this person Aanna she won’t even return my “super urgent phone calls” I had to drive up there to complain-which complaints NEVER get taken care of! They say they clean her room once per week? Shouldn’t vacuuming food off her carpet and cleaning bottom of dirty shower be included? My Neice is wheel chair bound she can’t walk bcz both her hips are broken they both need replacement. They expect her to walk or stand for long periods of time when she can NOT do that. Her medication management is vital to her weight loss! They should be giving her thyroid separately-not all together w all her other meds or w any food. I’ve discussed this with the staff repeatedly. They are too lazy to give it to her one hour prior to any meals or meds. Why can’t owners fix the phone system? Or the air conditioning? They make enough money after taking all patients whole paychecks, leaving them w only $60 to live on for one month to budget for food, cell ph bill etc.. that is not enough! Most of the time their phone system says “ can’t leave a message” how much more “ unprofessional” can a business get? I gave it three stars because there’s 3 people there that work there that actually care about patients, they’re doing the best they can with what little time they have. If u want names call me or message me.

M

Michelle Wagner

My grandfather is currently a resident at the facility on Friday I went to visit him after work and my wallet was stolen out of my purse by his nurse Dionna. I contacted the administrator Stormy and I was essentially told because I did not eye witness watch her steal.it I was out of luck. They are refusing to take any action against her and are treating me as if its my fault I was stolen from. Be careful when you bring things on make sure you never leave any valuables around. I have an appointment with police to file a report since they refuse to resolve anything.

M

Mary Carlson

This place (rehab)is being remodeled and is quite spacious. There is no oder when you go inside. I always look for that. The majority of the staff are exceptionally nice and work well with the residents. Their weekend staff is short handed which is not good if the resident is very needy. The food is good and it is clean. I recommend. My MIL is the one who was the resident there.

J

Johnny Dodson sr

I have been in Four different nursing homes In the last seven years add Waterton is the best yet! The CNAs are friendly and work properly. Food it's better than some and it delivered to your room in a timely manner