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Elsadiq Bey

This place is no longer called Quality Care. Now it's the HighLands and it's still a mess. There is no leadership. Half the building is in decay and disarray. Maintenance stole all the copper and wiring. It's like 3 wings in operable. Clients rooms constantly leak, and everything is out dated. The Old Maintenance left and stole everything. The enterim Head Maintenance is a CNA doubling as Head of Maintenance and HR services. No education no training no leadership. The Ladies are wonderful, Nurses and CNAs. Dietician Staff as well. The Problems are Management. Stay away and please check on your Loved Ones constantly if they are Residents..

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Jbob Threebop

I am basically a paraplegic from the neck down. My time at quality Care of Waco has so far been an experience that I would recommend for care anywhere else that I have been yet. and I have been in three nursing homes here in Waco. The staff here , the caregivers, are just that , caregivers with a heart and love for who they care for.. ,very caring compassionate and Professional...about their roles here. I hope that I have several more years to live on this earth, and I will remember the care I got here until my dying day.. They treat thier patients like they were their own family. Enough said.

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L. B.

I would not recommend this facility. I had to move my mother from this awful place. There was only 2 or 3 nurses that really cared. The cna's have nasty attitudes and foul mouths. I would always see them on their cell phones talking loud. No respect. My mother was a victim of mental and physical abuse daily. I reported that aide for mental and physical abuse. My heart hurts for those residents that have no choice but to live there. I wish I could post my mothers face and injuries, but out of respect for her, I will not. My advice would be, if you have someone in this facility check on them often and different times of the day. Just show up unannounced. I'm so glad my mother is happy, thriving and treated with dignity. She is smiling again! God is good!!

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Kimberly Dotsey

I’m well please with this facility staff. Everyone was respectful. They showed curiosity with any concerns the family had. They made sure my grandmother got settled in. I recommend this facility for your love ones whom looking for a nursing home.

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Susan Gressett

For the first time since the pandemic started in 2020, I was able to visit with my cousin who has been a resident at Quality Care for several years. While I had to get tested and wear PPE we were able to be face to face. We had a nice visit. The staff are so nice and take wonderful care of my cousin. I appreciate all they have done for the residents during this stressful time.