L

Lori Willard

The Administrator is caring and receptive. He has a heart for all those he serves. If you need something fixed, call Dan. Highly recommend this home for short or long term care.

{

{Luneratic} [yes]

I don’t recommend this place. It had my stepdad wait 6 hours to be changed, he’s disabled. They laughed at us for asking for a tv remote. The trashcan was full and hasn’t been changed. There was food all over the floor and giant pee puddle left there. The AC doesn’t work at all and the windows barely open to let some air in. When it does work there is only hot air. He hasn’t had an actual shower for about a month since he been here. We left clothes here for him to wear and the workers hasn’t put them on him at all. They haven’t given him any of his antibiotic since yesterday. The room is very bland with nothing to do at all other than a tv that doesn’t really work. We heard a guy calling for help and no one stopped to help the guy when his call light was on. He has tremors which make him shake a lot and he had multiple amputations on his feet where he can’t get out of bed.

D

Darci Davis

My mother in law is there, and she gets wonderful care. The place is clean every time we visit, and staff is so friendly to her and us. Just went to a Valentine Prom they hosted and seeing how the staff was with all the patients was so amazing. They really seem to care.

V

Vanessa Oglesby

If I could give this place a zero I would. My aunt was recently placed there and we went the second day. They had let her lay in her own urine for hours during then night. While there, they put her on the portable toilet and left her there for over an hour until we had to speak up. She didn’t have any blankets, again we had to say something. The staff acted put out and irritated that they had to bring her and stuff and help her. Had we not been there she probably would still have been ignored. Got a call today she went back to the hospital due to neglecting her and the amount of fluid built up due to them. They will be reported to the state. I do not recommend this place. Wasn’t even anyone at the door screening people. They were all in the back cackling and could clearly see us.

L

LaShawn Okhuakhua

I just spoke with my mother today and she stated that her father is having a procedure 10/07/19 (today) at Baylor. And, the hospital wanted to know if he had taken his medication and if he had eaten breakfast this morning. My mother in turn called Focused Care and she spoke with someone named Patience and Patience could not answer the questions regarding time of medication taken or time breakfast was eaten. And, that was unprofessional for his medication times not to be entered into his chart. Also, my mother was not informed that a procedure would be done today 10/07/19 until she contacted Focused Care just to check on her father but was told that he would have a procedure today. She was greeted by a very rude employee and was told that she would be contacted later. The lady that answered the phone had very little details of where and what procedure was being done. While on the phone she heard people in the background using vulgar language. In which, she states it was not the first time. Also, she has been to Focused Care and witnessed her father not being properly groomed or cared for. This facility needs to be evaluated by the Texas Department of Human Services or the Department of Aging and Disability. Also, this facility needs a complete overhaul of the employees that are being hired or have each employee take a course in customer service. Oh, and by the way her father still has his arm bracelet on his wrist from the last time he visited the hospital which was the first part of September. Now if that doesn't tell you anything about this facility I don't know what does. This facility needs a serious overhaul.