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Elizabeth Jamerlan

our students had a great time playing cards with the residents. The facility was very. clean and the staff were so kind

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Amber Jones

I highly recommend Focused Care Webster to friends and family. They are known for having several great facilities in the area. Bailee has been amazing to work with—always available, extremely helpful, and a pleasure to communicate with.

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Mike Ferraro

I’ve worked with Keith and Stacy with their residents needing hospice services for many years. There are both extremely caring and dedicated to providing a quality experience for both their residents and their families. I would not hesitate to send my own family members here!

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Armani Crosby

Focused Care at Webster has excellent leadership and a strong commitment to quality care. Stacy, the Director of Nursing, is knowledgeable and compassionate, and Keith, the Administrator, runs the facility with professionalism and integrity. Great team!

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Jessica Murphy

Heartbroken by the Decline in Care at Focus Care I never imagined having to move my mother and brother from Focus Care, especially considering their health conditions, but over the past couple of years, the quality of care has dramatically declined. I’ve consistently visited 3–5 times a week, and even with cameras in the room, I still had to call corporate multiple times due to ongoing issues with management and care. The facility is often dirty and has a persistent smell of urine and feces—clear signs that residents aren’t being changed regularly. It’s heartbreaking to witness not just my family, but also other residents being neglected. The turnover in leadership is alarming. Focus Care has changed Directors of Nursing more than three times in just two years, and unfortunately, the current one is the worst yet. The lack of consistent, capable leadership trickles down to everything: poor staff morale, constant turnover of good nurses and aides, and critically low supplies, like adult briefs and essential care items. How can a facility properly care for its residents when even the basics are running out? The administrator made a brief effort to correct things, but it only lasted a month before the same poor standards returned. The management team is often absent, unprofessional when present, and seems to have little accountability. I don’t usually leave reviews, but someone encouraged me to do so to try to protect other families from experiencing this. If you’re considering Focus Care for a loved one, I strongly urge you to look elsewhere. No one deserves to be treated like this. If I could give this place no star that is definitely what it would be but unfortunately that is not a feature.