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Jessica G

Dad had a little over 3 week stay here to help him get back to walking. He said the nursing staff was good to him. They treated him well. The food portion was insanely small. My dad is not a big eater. He is an average eater if that. We were having to constantly bring him food. Special thank you to Mrs. Pam who stayed in contact with me regarding issues with insurance. She is a gem there. Left a message with the administrator and never got a return call. She is a 👎 as far as I am concerned. You won't change my mind on that. Social worker did not get Dad the things he needed. When we left I was under the impression they were on order. It was taking a while for my dad's shower chair to come in. My PCP checked and there was no order. Go figure. Thank you Sir for that. My dad had a PICC line that was next to his dialysis port that stayed for the entire 3 weeks that my dad was there. Dr Opperman at Methodist was highly concerned and upset that this facility put my dad in danger of getting an infection. It was like people were going in circles but nobody was getting things done. Our PCP said he put the order in to get the PICC line removed and it just never got done. I'm really praying that someone intervenes and makes a change in that place because our Seniors deserve so much better.

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janie azari

No stars here! But I have to select at least one star to post this review. There are too many issues to point out. However, one of my main concerns is the building is chronically under staffed. Although they try to hire new employees they just don't last.Therefore, I recommend that if you have a loved one in this facility please check on them often. Besides the lack of care, there is the need for compassion. What is apparent to me is no one is going to treat your loved one like you expect them to even if they are getting paid to do so... it's just not going to happen. My hope is that one day they will get it together and the residents will be treated with the dignity and respect they deserve. Also, the residents will receive quality care and the support they need from their caregivers at the facility.

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Jo Rodriguez

The experience was horrible. When I walked in to get him. His room smelled real back. To come and find out his dirty wet clothes was hanging in the closet. He was left there to be taken care off. He needs reminders to go to the restroom or he can just pee on himself all day. He was never given a diaper to wear either. What I want to know why was I charge for the services than were never given to him. Because not even his snacks that I packed a bag for each day was given to him. I personally was expecting better. Treat your patients like if they are own family members. He broke my heart when I saw him seating down watching TV and he was all wet. I had to change his clothes before going home. It was real bad. I had to ask for a diaper and the lady ask me what size he is. Well if you had been giving a diaper everyday you should know. I believe my portion should be refunded back. Or maybe I need to report this with Texas Board.

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Anna Coffman

I have a family member living here temporarily for therapy,I was skeptical at first ,but the staff and aides, therapy department listened to my concerns about my husband,also they helped to make me feel more comfortable with him being admitted here,he has shown Great improvement in the 20days he has been admitted,I want to Thank everyone that helped him to get better.I especially want to Thank the nursing staff on December 4, for their prompt attendance for taking care of Tonny because he could have died,but they knew what to do, and he is much better today. Thank you all very much! 🙂

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Sylvia Guerrero

I have a family member here that's a long-term patient. My only two issues is that when he asks for water it usually comes late or not at all, the other is whenever they call they don't leave a voice message. So calling back is always confusing to those who pick up the phone. They don't know who to direct me to. I did have another issue in the past that was never resolved, giving therapy (counseling) sessions in a resident's room is supposed to be confidential between the therapist and the patient, but what was happening is that the other resident (roommate) in the room was hearing the sessions and in one incident used that against my family member to belittle him. I called multiple times to make a complaint and no one ever reached out. I had no choice but to file a complaint with the state agency. However my family member likes it here and has no more issues with his roommate. So I'm happy it resolved itself but definitely a serious situation that should've been handled by the facility.