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J F

As a close family member of a former resident, and someone who works in the healthcare industry, I feel a responsibility to share our experience at Rocky Mountain Care in Logan. I’m also only comfortable writing this now because my family member has been moved to another facility and I no longer fear retaliation for speaking honestly. To be fair, many of the nurses, CNAs, and therapy staff were kind, compassionate, and clearly trying to do their best. Several people genuinely cared about her, and that deserves to be acknowledged. Unfortunately, serious systemic issues overshadowed those individual efforts. We experienced repeated failures in communication, safety oversight, and administrative accountability. Important care information was not properly documented, safety and maintenance hazards went unaddressed for weeks, and transparency from leadership was consistently lacking. Requests for basic policies and explanations were often met with defensiveness rather than cooperation. For families already under stress, this added unnecessary fear and confusion. No one should have to question whether safety and accountability are being taken seriously. Facilities caring for vulnerable people carry real responsibility, and additionally are very likely in the most vulnerable state in their lives. Unfortunately, the weight of this responsibility was not fully understood or reflected, and the care standard was not consistently met here. If you’re considering this facility for someone you love, ask hard questions and monitor closely. And if you’re willing to drive even a little farther, there are better options in the region with stronger oversight, clearer communication, and safer care.

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Tab F

As both a daughter and a healthcare researcher, I feel an obligation to inform other families about what we experienced at Rocky Mountain Care in Logan. While many of the hands-on nursing and therapy staff were compassionate and skilled, the systemic failures in communication, safety oversight, and administrative conduct created an environment that repeatedly put my mother at risk. Critical information about her care was not documented, maintenance hazards went unaddressed for weeks, and we encountered troubling lapses in both transparency and accountability. Even basic requests for policies, maintenance records, and explanations of procedures were met with defensiveness or outright refusal. For families already navigating the stress of a loved one’s recovery, these failures added unnecessary fear, confusion, and emotional strain. I do not share this lightly. I share it because no family should have to go through the same heartbreak we did. When a facility is entrusted with the care of vulnerable individuals, the burden is on leadership to maintain safe environments, clear documentation, and respectful communication. That burden was not met here. If you are considering this facility for someone you love, I urge you to ask hard questions, request all policies in writing, and closely monitor the environment. For us, moving my mother to another facility was the only way to restore a sense of safety and dignity to her recovery.

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Valerie Hernandez

While the nurses and physical therapist are great hardworking and caring people. Those that run come across as unqualified and in over their head. It is very expensive for the residents. However very run down! Beds chairs and linens are do old and over used! Physical therapy supplies and equipment are old and warn out making it hard on the therapist in my opinion. Plumbing like toilets are not regularly maintained. Toilets have been either loose and wobbly. Safety bars are loose before residents are put in the room. Food is cold every time I visit my loved one and when I am home, it is a common complaint by my loved one. I feel sad for the residents that have no family, power of attorney or someone monitoring their care. The social worker thinks it’s ok to joke around about being out of it and Judy not giving off a vibe that my family member is care for .im not sure why there are great reviews. Who is in charge of these places ? These residents deserve better! The Logan hospital is amazing I wish they could run it

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Lindsay Humes

My FIL recently had a 6 week stay here that ended with him on hospice and passing away in the facility. Thru this, it felt like we dealt with every member on staff. I cant say enough positive about this staff. Every one of them treats their job as if it is a privilege to work with people at the end of their lives. The amount of time and care they took to answer every question was above and beyond. The patience and love they have is heavenly. They not only took care of my FIL- the patient, but they also took care of my MIL. They addressed every health, financial, insurance, emotional, spiritual concern we had to the best of their ability. I can't thank them enough or recommend them enough.

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Christy Robison

The nursing staff is good. They try to get medicine on time. There have been a couple of times they have been a little late, but they make sure I have them by 7:00-7:30 so they take effect by bedtime. The CNA's are great! Meals are usually good. I can get snacks also, anytime. Maintenance responds to requests so quickly! I have no complaints about my care. Everyone has been cheerful and willing to be of help.