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Wynne Rasmussen

I can't say it was all bad, nor can I say it was good. Quite frankly, our overall experience was devastating. So many people spoke highly of George Wahlen Memory Care and it did not turn out to be the experience we hoped for. There were some very kind and seemingly supportive people on staff, which I appreciated. Sadly, I can't help but feel regretful about putting my loved one here, but I'm not sure our circumstances allowed much choice. I have very mixed feelings and will caution others to really look at and explore every angle, especially when considering memory care. First off, the primary care physician, Robert Mohr, has terrible bedside manner and is a vile disgusting person. I can't imagine any of the nurses or other medical staff having any respect for him whatsoever. Years ago when my dad started showing symptoms of bladder cancer and was urinating blood he went to Mohr. The first thing this doc said to my dad was 'it looks like you started your period.' My dad was mortified and never went back to him. It was a huge misfortune to learn Mohr was the primary care physician for the home. I never said anything to the staff about that or the conversation I overheard involving him. One Sunday I was sitting in the main room with my dad near the nurses station and overheard Mohr talking with two nurses. He looked at one nurse and said, 'Do you know about my nurse of the day award?' Then explained this award goes to the nurse who brings him the fewest problems, then pointed to the other nurse and said, 'she gets the nurse of the day award because she didn't bring me any problems.' Sound like a doc you want to leave in the hands of your loved one? He's a doctor that really doesn't want to be bothered with problems, so his answer is to eradicate them. Prescribing anti-psychotics, where the night staff is too oblivious to know that instead of calming the patient, as it should, it causes sleep deprivation which after several weeks of lack of sleep creates delirium, increased hallucinations and severe aggression. Which resulted in the removal of my loved one from the home by police, in HANDCUFFS!!! When I saw the badge cam footage and read the police report to say I was disgusted is an under statement. Not of the police, but of some of the staff. After this he was transported to the VA hospital, where my brother witnessed my dad’s behavior on olanzapine. It made him absolutely manic...sadly, no one at the home noticed this behavior? Did they not wonder why he was wandering the halls all night? Having more hallucinations? Increased aggressive behaviors? How is it that no one put it together? After a week at the VA hospital he was doing better after they switched his meds, but at the request of the Veteran home he was sent to the geri-psych (Marian Center) to ensure he wouldn't hit anyone. Sadly, his decline was so sharp, it stunned our family. News Flash, 33% of dementia/Alzheimer's patients suffer from aggression and you're a home of VETERANS...most of whom have some level of PTSD, I would expect at least half the resident population to have aggression. I don’t think the staff should be hit, but with the population you’re dealing with, it has to be somewhat expected. Seems like a training issue to me and calling the police on a sick person in your care seems highly inappropriate, not to mention the ETHICS of it. Anyway, the cocktail of medications the Marian Center had him on made him an absolute zombie. It's these meds that ultimately led to his death less than two months later. My biggest regret is that we didn't bring him home to try alternate care that the VA refuses to try because they are stuck in the antiquated black box labeled pharmaceuticals because they are legal and marijuana is not. The VA really needs to get educated on alternative treatments (not just marijuana) because the current protocols just hurt Veterans. The current protocols are NOT compassionate. They make the caretakers more comfortable, not the patient.

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Randy Romine

The nurses were caring and professional. They took time to get to know you and were very attentive to your needs.

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Jason Taylor

My father was admitted to the home in February 2025. The staff was amazing with him and really took time to address him as an individual with dignity, love and respect. They kept me involved with every step of his care and called every time there was a needed adjustment to his meds and routine. Ultimately , he lost his battle to Agent Orange this last week. We are grateful for the time and relationships he made while there and we will continue to be supporters of the home. Jessica, Kristen , Linda, Cleo, Mikayla, Dakota, Jackie, Mary, Lisa, in housekeeping, ( the entire laundry staff), Rexton ( we love you) and the list goes on and on of staff members who have a special place in our hearts. Thank you for loving my dad !!!!

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Jaime E. Wiley

There are not sufficient words to describe my family’s gratitude for the exemplary care they have provided my father. He moved in after suffering a stroke due to the neglect and abuse he experienced at his prior rest home. Naturally, my family was deeply concerned and scared to place him anywhere else after what we endured in the last facility. However, the staff here immediately put our minds at ease. From the moment he arrived, they treated my dad with the utmost respect, compassion, and professionalism. Kristy, his social worker, has been absolutely incredible. I don’t even have the words to describe how much she has meant to us. She’s been on top of everything—always meeting his needs, communicating with my family, and going above and beyond. She’s truly a rock star, and we couldn’t have asked for better care. What has also really stood out to my family is how, from day one to nearly a year later, the staff has gone beyond what is expected to ensure not only his comfort but also to address the trauma and anxiety my brother and I have experienced. They’ve taken extra steps to care for us, which is far beyond their responsibility, but it shows just how committed they are to their residents and their families. When we first moved my dad in, he had lost his personality—he was a shell of himself. But within a month of being here, we saw his personality return. You can tell he feels safe and comfortable now, and that’s entirely thanks to the people here. Every single person, from the cleaning staff to the kitchen team to the aides, genuinely cares about him. They know personal details about him and always take the time to make sure he’s well cared for. The staff even takes the time to stop me in the hall to tell me how much they adore my father, and this means more to me than I can ever explain. This level of care and dedication is something we will forever be grateful for. The care provided here should truly be the standard for any rest home across the nation, setting the bar for what compassion and professionalism in elder care should look like.

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Annette Salazar

My Dad lives at George Whalen Veterans home, and I am so thankful for the entire staff there. My Dad is well taken care of, and he enjoys all the activities, which there are plenty of. The entire place is clean, and well organized. If there are any issues, a staff member is quick to give us any information. The transportation department has very dependable and reliable associates who also have great respect for the residents needs. The food served is very fresh and tasty, with multiple options available, even if a resident just wants a snack. The overall staff here is amazing. They treat all the residents and their families with the respect they deserve. Thank you for providing a safe and comfortable residence for our Veterans.