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Tidawee Srun

I was here for one day for less than 3 hours and had to write a review. My experience here was terrible. I was visiting a family member and she just had a stroke and cannot do much of anything without assistance. Luckily, her sister has been visiting everyday and has been taking care of her however, to the extent where the sister is changing the diapers, changing the bedsheets, and doing everything the nurses should be doing. In addition, we went to take my family member for a walk and first, the wheelchair didn’t have leg stands so her feet were dragging on the floor whilst we pushed her, and second when we were transferring her to the wheelchair, the nurse did not lock the wheelchair for it to be stable. This was a huge safety hazard and is extremely concerning. The nurses are not helpful whatsoever and do the bare minimum. More or less.

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Mia Thrash

I had a very positive experience with Woodbine Rehabilitation & Healthcare Center. From the start, the staff was professional, compassionate, and attentive. It was clear that they genuinely care about the residents and take pride in the care they provide. The facility was clean and well maintained, and communication with staff was thoughtful and respectful. Any questions or concerns were addressed promptly, which made a big difference during an already stressful time. The nursing and support teams showed patience, kindness, and consistency, and that level of care did not go unnoticed. I would confidently recommend Woodbine to anyone looking for a rehabilitation and healthcare center where residents are treated with dignity and care.

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kendra heckstall

While the Woodbine Rehabilitation Facility is clean and well-maintained, the level of care provided is extremely poor and deeply concerning. There appears to be little to no coordination among the nursing staff, and medical records are not adequately reviewed prior to administering care. Requests for pain medications and basic services often go unanswered or are significantly delayed. My mother was admitted solely for wound care following surgery. She has a complex medical history, including a staph infection and sepsis from an open wound not properly drained, a traumatic brain injury (TBI) that includes a subdural hemorrhage, which causes severe headaches that can escalate quickly if not treated early. This information was communicated clearly and should have been evident in her medical records. Despite my mother repeatedly requesting medication for an escalating headache, her concerns were ignored until the pain reached a critical and irreversible level. At that point, I informed the staff that there was nothing they could do other than call an ambulance. Shockingly, after debating the situation with me, staff stated that my mother could call 911 herself if she felt it was necessary. It is unacceptable that in a medical emergency, the responsibility was placed on the patient rather than the facility. Eventually, an ambulance was called, and my mother was admitted to the hospital, where she required multiple pain medications simply to bring the headache under control—something that could have been avoided with proper attention, timely medication, and a thorough review of her medical history. Additionally, we were informed that wound care was only available once a week, despite the doctor’s explicit orders for wound care three times a week. This experience was distressing and frightening. While this facility has the potential to be a great place, it is clearly understaffed, and there is a significant lack of attention to detail and patient advocacy. I genuinely worry about patients who do not have family members present to advocate for them. Overall, this was a horrible experience, and I would not recommend this facility based on the level of care we encountered.

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Lori Naydock

Review for Woodbine Rehabilitation & Healthcare Center – Alexandria, VA I stayed at Woodbine after my left hip replacement and want to thank the many caring people who helped me recover, while also sharing a few honest areas that need attention. Nursing & Care: Stacy and DeeDee were excellent, and the Black nurse with the thick accent who often relieved Stacy was wonderful. CNAs Assa (shower aide) and Jeanette (mornings) were amazing—gentle, kind, and always willing to help. Therapy: PT Stephen was outstanding, Mohamed very good, and the entire PT team was skilled and encouraging. The OT staff were kind and supportive, offering stretches even when I didn’t need much direct therapy. Cleanliness & Laundry: Housekeeping did a terrific job keeping everything spotless and well-stocked. Laundry service was quick and reliable, though fresh linens ran out fast after deliveries. Activities & Comfort: The activity coordinator was upbeat and caring, and the bright sitting area near the nurses’ station was lovely. The beds, however, were uncomfortable, and the TV sound system should be linked to the bed remote—much better for shared rooms. Allowing access to Netflix or Prime Video would also improve comfort for longer stays. Ice & Supplies: Ice packs took too long to refreeze, and staff said the freezer doesn’t get cold enough. Reliable ice is crucial for post-surgical recovery. Food & Refrigerator Policy: Meals were disappointing, especially for diabetics. I ended up buying my own food. The 3-day refrigerator rule makes sense for leftovers but not sealed grocery items with expiration dates. I worried my food would be thrown away early. Please consider expanding refrigerator space or using two systems—one for leftovers and one for store-bought items. Administration & Discharge: Case management (Angela/Angie) was unresponsive despite multiple calls starting October 2. My walker wasn’t ordered until after discharge. Thankfully, Don and Robbie in administration were exceptional—professional, proactive, and compassionate. They stepped in when others didn’t and truly made a difference. Overall, the nurses, CNAs, therapists, and administrators like Don and Robbie made my stay positive and productive. With better case-management follow-through, improved food, and small comfort upgrades, Woodbine could easily be five stars.

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Jodi Boland

I recently visited Woodbine Rehabilitation and Healthcare Center to teach a cpr class, and I was thoroughly impressed. The facility was exceptionally clean and had a fresh, welcoming scent throughout. I was greeted at the front desk with a warm smile, which set a positive tone right from the start. Chelsea, the nurse educator, was knowledgeable and professional, and Donna, the Administrator, was incredibly helpful and accommodating. The training room was well-equipped and comfortable—an excellent space for learning. Overall, a great experience in a well-run facility!