HERITAGE HALL BIG STONE GAP is a Medicare-certified nursing home located in BIG STONE GAP, VA. CMS overall rating: 3 out of 5 stars. Google rating: 3.7 out of 5 from 27 reviews. Accepts both Medicare and Medicaid.

HERITAGE HALL BIG STONE GAP

big stone gap, VAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2045 VALLEY VIEW DRIVE

BIG STONE GAP, VA

Wise County

Service Area

This nursing home is located in Wise County and serves residents in the VA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Health Inspection RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Staffing RatingFacility: 3.0 / Industry Avg: 3.0

≈ At average

Chain Affiliation

HERITAGE HALL

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.36 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.10 / Industry Avg: 2.5

✓ Above average (higher is better)

All Nursing Staff Turnover RateFacility: 26.7% / Industry Avg: 35%

✓ Below average (better) (lower is better)

Google Reviews

3.7
27 reviews
Kimberly Campbell

Kimberly Campbell

I couldn't be happier with the care my brother received. Very friendly staff

Verified Google review
Johnny Chandler

Johnny Chandler

They need more help on all shifts. My cousin in diapers and she said she wait for hours sometimes. It not the workers it’s not got help. Out than that she likes it . There all nice.

Verified Google review
Dottie Blanken

Dottie Blanken

I spend a substantial amount of time at HHBSG. It is one of the largest nursing facilities in number of residents served. Considering the Covid situation...employee shortage, supply shortage, etc., I feel like HHBSG has adapted to each challenge faced,and remained patient-centered and provided professional and compassionate care. The nursing, therapy and medical staff are well-trained and provide top level healthcare. The ancillary teams in activities, housekeeping, maintenance, social services, laundry and administration greet you with warm smiles, attentive respect and a true concern of your and your family member's needs and requests. I feel the residents are treated like members of the staff's family.

Verified Google review
Kara Powers

Kara Powers

This facility is by far one of the best in our area. I had loved ones in several different facilities in the area over the years. By far the staff here is the best I have seen. My situation was very sensitive and urgent for my loved one. They went above and beyond to help with all of my loved ones needs. The staff has always went above and beyond to care for my loved ones needs. From the the admissions process and finding a bed Amanda B. helped make the process seamless! The social workers Rebecca T. have always been available for helpful answers to my questions and concerns along the way. My loved one is currently residing on the skilled nursing unit and they all seem to care about the patients needs above all. I want to thank Ashley T. for her great care of loved one and I would also like to thank Brenda G. for always treating my loved one with such gentle care while caring for them on a daily basis. The front office staff and receptionist are always so helpful and friendly! I would really appreciate how helpful and always available for questions and concerns especially Ashley D. I am extremely happy with the staff and facility. Thank you all and many more names I left out, I really appreciate each and every one of you!

Verified Google review
James Rainey

James Rainey

My mom seems content with her experience here so far, even though she really wants to get back to her home. Most of the staff are courteous and respectful. COVID really knocked most homes like this for a loop but this place seemed to have things under control. Even the maintenance department gets involved in patient care! I think my mother's care is in good hands.

Verified Google review

Reviews from Google Places for HERITAGE HALL BIG STONE GAP. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.