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carole poore

All the staff (nurses,aids,housekeeping,kitchen) were great and caring-just needed more aids for help. Crystal and Wendy were especially caring for my mother. Ashli also made sure my mother was showered before she was moved out. Thank you all for caring for my mother as if she was your mother.

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Tonya Bellamy

My mother stayed here and I would not recommend. She came to the facility with a wound in September and left Thursday with MULTIPLE bed sores. I am beyond pissed that I as her daughter have to nurse her back to health because the nurses at Laurel could care less. No one washed my mom’s face or rarely brushed her teeth. The bottom of her foot is cracked with dead skin due to neglect. The nurses treat the patients as if they are a burden when the nurses are HIRED to care for them. I think the main problem is the employees are overworked and there isnt enough help. This leads to burn out and resentment which negatively affects the care of the patients. These nursing homes are ran by people who just want a check and could not care about their employees or the patients. Do not bring your loved one here if you expect for them to be treated with care and respect. Out of all the nurses the ones who seemed to genuinely care about my mother’s rehabilitation is Kim and Lynn in the Huguenot suite but two nurses caring isnt enough. To those who just want a check, find a job where people’s lives are not in your care. How would you feel if it were YOUR mother, father, or grandparents. It’s disgusting. Again go elsewhere!

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Lynne Patrick

My mother in law was in this facility in January 2021. After just one night we got her out of there asap. One claim which resonates is the fact she was told to soil herself because there was not enough staff to assist her to the bathroom nor was she provided a bed pan. Any EMT personnel who is familiar with The Laurels of Bon Air would tell you DO NOT LET YOUR LOVED ONE IN THIS FACILITY!! The reason I am just posting this now is because my mom who has Alzheimer's will be staying at a near by facility for respite care so my dad, who is her primary care giver, can get a much needed break. I almost freaked when I thought it was same place...thank God it is not.

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John Kennedy

We do not recommend this facility! I loved reading all the positive reviews that have been recently placed because they certainly do NOT reflect the current conditions or experience we have with a loved one currently in their care. There is NO communication to the patient’s medical directive on progress or plans. We try to reach the social worker - sorry they are in a meeting (every single time) and then find out they no longer work there! Ask to speak to the new one and guess what - in a meeting. Leaving messages never get returned. Go to the nurse station to be ignored most times or be treated like we are an inconvenience. The patient hasn’t been bathed in 3 days and has been in the same clothes for over 2 days now. This patient has been in for 2 weeks now for rehab and it’s like nothing has been done! The bathroom floor is wet and dirty, the toilet doesn’t work right and the list goes on and on. No names with contact info is listed on their website evidently for a reason. With all the recent publicity of other rehab facilities you would think they would try to shape up.

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Dana Sykes

The WORST! The cleaning staff did not do their job. Placed my parents in a dirty room where there was food in the drawers from another patient. The staff bagged up soiled clothing with the waste still in in the clothing for the family to clean instead of disposing the waste in the toilet and rising the soiled clothing before bagging it. Personal clothing went missing even with my mom’s name and room number written in the clothing. My mom had someone else’s clothes on when I went to visit. Staff just leaves the food in front of the patient and doesn’t feed them. Staff does not ensure patient’s teeth are brushed and face is cleaned. I had to brush my mom’s teeth and clean her face. My mother is allergic to pineapple and it clearly states on her food ticket that she is allergic. What do they give her……..PINEAPPLE! I did not want to give a one star rating but that is the only way I could post my review. They don’t deserve any stars. HORRIBLE! The business card states: The Laurels of Bon Air is dedicated to providing the highest standard of care in a warm and welcoming environment. Guest satisfaction is our highest priority. That’s a lie!