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Mike and Cindy Sheffield

No one ever dreams that their parent will end up in a nursing home and our decision has caused loads of guilt. With that said, The Laurels has been an amazing place for my dad. From the first impression with admission staff (shout out Margie and Louise), to front desk, head nurse, nurses, CNAs and all the maintenance, IT, cleaning staff, all are amazing. The PT department is truly where miracles are happening. In 2024 and early in 2025, three different doctors told my dad to accept that his current state was about as good as things were going to get (long story but surgery, infection then 5 more surgeries in a month left him with quadriplegia). Today I received a video of my dad taking steps with a walker. He was to never walk again and we were to expect him to be bedridden forever. While our dream remains to get dad home, the care and love he, and all of our family, has received is a testament to truly caring folks who make a difference, even if they aren’t told it often enough. Additionally: I failed to mention Nicole and her dining services staff and Cat and the Activities crew. Food is so important for folks in a facility, especially if they are recovering from surgery. My dad loves the food and if there is something he doesn’t particularly like there are substitutions that you can put in for on a weekly basis. Activities in a nursing facility require variety because not every resident is physically capable of certain tasks. With that said, the music, especially Joey Knott’s performances, are wonderful. Something about music taps into parts of a persons memory and you can watch the faces of folks who are transported back in time. Some almost dance with their wheelchairs. Very powerful to witness.

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Beth Frame

I give a big shout out to the team of The Laurels. Administration, to help guide you through the details, and Nurses and Care staff, who seem to really care and respect their patients. You get pushed into so many directions and circumstances yet you keep a smile on your face and treat patients with Kindness and Love! I want to personally thank Ruth for her care and patience! PT and OT, for my mother, was excellent! She is so much stronger and has some skills that can help her in the future. The only thing I wish they could improve on is the food. But I can't imagine having to cook for that many people. Thank you again for your care and love.

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Polly Seymore

Overall the staff was kind and well trained. As is in most skilled nursing facilities due to understaffing the response time was a bit concerning. The PT/OT was great.

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Rosa Roach

I recommend the Laurels, my husband was there several years ago for rehab, knee replacement. Food was good. Nurses were skilled, and made the patients stay very enjoyable. Felt like family. Admissions group was excellent. Highly recommended them for your loved ones.

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Susan Curry

My Mom has been at The Laurels for several months after an unexpected health event. From day one I have not had one complaint. Her care needs are met promptly and I know she is in good hands with nurse Heather and her team.When we come to visit we are always met with smiles and all staff are willing to help with anything needed. Many thanks to Heather Rausch and the entire team at The Laurels of Charlottesville!!