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Danielle Howard

Disorganized, hangs up when you call, sets MINIMAL expectations for patient recovery, horrid communication with families until its time for discharge, you call and the phone to get a staff member rings 5-10 minutes or you get hung up on, patients minimally paid attention to unless you stay on them (then barely an improvement). Does not send needed paperwork for medical equipment or transportation. Absolutely a disorganized mess. Patient safety is a joke. Covered in food, asleep with food in her mouth. CAUTION.

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Christy Netherland

I'm very disgusted with my grandma's room. She is in room 120. The custodial people are not doing there jobs. The floors look like they have not been swept in weeks it is absolutely disgusting. Her sheets smell and I feel they have not been changed. As her granddaughter and my mom should not have to ask for a broom to sweep her room. And none of the staff could even find a broom. She and her roommate should not live in this nastiness. They need to do better.

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Martha Sarraga

The nurses are really good, so are the CN. Therapist were good they need more because they have to do group therapy but not all of us are in the same shape. The food is ok but it's always cold. I want to thank everyone that was part of my care..Below some of my therapists and my nurse. Thank you

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Georjean Baxter

I have a friend that was transferred to autumn care from another facility. I could not be more appreciative of the care she receives at this facility. The people are kind and The facility is very clean. She gets great care and as she says, the food is wonderful. It’s really nice to have her in a place where I know that I don’t need to be worried if she will be taken care of even when I can’t be there. I would recommend this facility to anyone that wants good care for their loved one.

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Deborah

I am a retired trauma social worker (18 years) and the first night (Monday) my family member stayed she complained about the mattress being extremely uncomfortable. I watched her wince in pain. On Thursday the Admissions Director noted they are in the "process" of getting rid of the "old" mattresses. We were told maintenence was told to come and speak with the resident and inform her the mattress was ordered but that never happened. In the meantime, she is experiencing extreme PAIN in her hip. Concerns: 1. Lack/poor communication 2. "Old" mattresses 3. No approximate time when the mattress will arrive 4. Meals are cold This review could've avoided if staff communicated with the resident....certainly not best practice.