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Gail Bryant

My mom was here for 2 months for rehab. In the last year she has been in and out of several places for rehab and therapy. Heritage Hall did more good for her than anywhere else, there's no comparison. She has many health issues, so while she still struggles, she's better than she has been in a year and I give credit to Heritage Hall for that. All of it was a positive experience. The therapy was the best she's had and worked nothing short of a miracle with her. The nursing staff was kind, and considerate. Every concern I had was quickly addressed and I was never "blown off" because they knew better than me. The administrative team was wonderful to work with and listened patiently and answered all of my questions. When mom entered Heritage Hall only a week before the hospital had said she wouldn't live more than a few days at the most. While God is ultimately in control, Heritage Hall proved them wrong and she's doing very well, even now that she's home. Thank you Heritage Hall!

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Erin Williams

You better not go to the emergency room for a single night or they will give your bed away. Beyond insane.. Also tiny outdated rooms. Update: This place is still a nightmare. If your loved one becomes sick they will do nothing until you start demanding they do their job. It's sad you have to micromanage them just so your loved one can receive even an ounce of treatment. Not being told your loved is sick then showing up to find them incredibly sick with none of the staff noticing is insane. My loved one is elderly, sick, and weak but they just plop the tray of food infront of them and expect them to be able to feed herself (which they can not) then are just baffled as to why they won't eat. This is unfortunately not a first or situation that is affecting only my family, I have seen people with old blood on themselves and people sitting in the halls who have urinated on themselves without a single person realizing... Do you and your loved one a favor and go to a facility that actually cares!

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Sharon Bragg

January 11, 2024: A 5-star rating isn’t enough. I wanted to share my experience with Heritage Hall in Lexington Va. From the first phone call to Heritage Hall, I spoke with Randi Scott the Admissions & Marketing Director. In December of 2023, my mother became ill and had to be hospitalized. I was in a position where I needed to find a place for my mom for rehabilitation after the hospital stay, she was not well enough to go back home to care for herself. Out of the 7 places I called, Randi was the only one who gave me information upfront to plan for our needs. Randi was so helpful with answering all my questions about insurance and educating us about a potential long-term care option if that day came. The day did come for a long-term care option after mom's rehab, Randi and her team gave me the support and encouragement that I desperately needed. They cared about me, & my mom and would ask me if I was okay and if they could do anything else for me. I felt like I had a solid foundation with Randi and her team. My mom is now in the care of Heritage Hall with peace of mind for my family and mom. She is being cared for by a great team. When visiting my mom at Heritage Hall, everyone was kind and helpful, and I felt very comfortable when I visited. My mom is getting the care she desperately needs. Having regular meals, medicated promptly and whatever she needed, someone was there to help her. The feeling of comfort and support goes beyond a place for mom. It allows the family to have a break from the stress of being the caretaker. It gets hard for a family to care for their aging parents when they become more than the family can care for medically. I am filled with hope knowing that there are still caring and compassionate people who choose to work in professions that make a positive impact on others. It is important that we all support and show respect to these professionals who have dedicated their lives to such noble causes. Undoubtedly, it is not an easy job, but with their hard work and dedication, they can make a huge difference in someone's life. Randi, you, and your team have made a world of difference for my family, and we will forever be grateful for your kindness and support. Sincerely, Sharon & Jeffrey Bragg

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Katya Totty

Great staff who care for their residents and make them Family. Activities Director, Shelia Stinnett keeps residents active with daily fun activities, games, crafts, exercises, social gatherings and more!! Administration shows compassion towards families and understands individualized needs. The CNAs and RNs give 100% to each residents healthcare and happiness. Families are Welcomed 24/7 to visit their loved one and I feel comfortable that my family is truly cared for at Heritage Hall in Lexington. I feel grateful to the staff, ALL whom are enthusiastic in caring for those in need.

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Andy Jump

Lexington Heritage Hall is a wonderful place. They have a lot of activities for their residents. Shelia makes sure they have a lot of fun stuff to do every day. The nurses and staff want the best for residents. Social Services Personnel all of them so helpful. They will talk and listen to you anytime. Our Sister is at the right place.Lexington Heritage Hall. She is clean every day. The food is good. We’re so Blessed she is at Lexington Heritage Hall. Jane Wheeler