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Amy Ratliff

Berea took care of my mother for 3 weeks right before Thanksgiving, when I was able to bring her home. She is 89, blind and has Lewy Body dementia. I was there every day to see all of the wonderfully, kind and very talented staff taking care of her. I told them all I'd miss them and promised them I'd write a review. I knew the holidays would get away from me, but as you can see, I did NOT forget. That should tell everyone how much I appreciated the quality of care that my Mom received.

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Kelly Gardner

Our mother was sent to Berea after a nasty fall at home to work with medical professionals to regain her strength. The facility is clean, patients well cared for and actually looked after my caring and compassionate experts. The meals provided are well balanced and the facility is decorated in a way that is welcoming but demonstrates cleanliness. I’ve lived in this area all my life and have worked at, or had a relative at many facilities in our area, this one is the best. Thank you for taking such great care of our aging mother.

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Melissa Lynn

I don’t even know where to begin with my review! If I could give zero stars I would! My dad was brought in for care after a long hospital stay. The building itself seemed well maintained and had no odors like other facilities. But let me tell you looks can be deceiving! The first day there I was in the room with my father he had pushed the call button before I had arrived. I helped him with what he needed but left call light on to see if the staff would come. One hour went by and I finally went down to the desk where the nurse and aide were sitting. I was given many excuses such has the lights aren’t bright enough to see and shift changes. Patients needs do not stop just because there is a shift change. My dad was left in diapers and became more ill by the day and then was rushed back to the hospital for another stent in ICU. When we arrived to the ER he has horrible diaper rash everywhere and his skin was even ripped open in areas. The nurse told me then to file a complaint as this was neglect on their behalf. He smelled, his hair was dirty, sheets not changed for days. I even put a dot on a label as well as trash beside his bed to see how long it would take to be cleaned. When I went to the nurse manager Abdul with concerns and factual proof he returned with excuses, dismissive attitude, and aggression. There were multiple times my father was left on a bed pan and cnas in the hall betting each other who to take which patient. Multiple times they were all in empty rooms listening to music and eating food with no one at the desk or floor to assist. Other patients made numerous comments about getting the lack of help especially with the night shift. When I brought this to Abdul he again had multiple excuses and was dismissive telling me he doesn’t work at night so he can’t speak to it. There was no care, concern, or attentiveness to most of the patients. The food would come to the room and would be cold and look like soggy left overs or half cooked fish sticks. He wasn’t given his meds on multiple occasions and blood sugars were taken numerous times. When it came to discharge the admin staff was RUDE and didn’t communicate with the other staff or even the discharge coordinator that he was leaving. Oxygen wasn’t ready for my dad at discharge and we had to borrow a tank from them from their lack of planning and coordination. This should have been a time that was helpful and a place where I could rest knowing he was taken care of. Instead I felt the need to be there daily and even work from his bedside so that I could take care of him when they didn’t. I wouldn’t recommend this place to anyone you care about. They put the patients in their rooms and just close the doors at night. The day shift was a lot better but still has a lot of room for opportunity. The weekend and night staff need a manager there! It is unacceptable the things myself and numerous family members have witnessed and been told! Stay far away!

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Dana Howard

The building is well maintained and clean with spacious rooms and bathrooms for the residents. The IDT team of providers, nurses, CNAs, therapists, social workers and administrative staff work together to ensure the residents get quality care. The activities department keeps the residents engaged with fun life enrichment activities and outings. The food is delicious with healthy and tasty options. Berea Health and Rehab is a great facility!

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Corey Fitzgerald

Perhaps one of the Best facilities in Virginia. Great staff that care for every resident's well being and physical therapy care. Magnificent leadership. Respect and Loyalty is a top priority. Trust and teamwork is an everyday lifestyle. Quality care at it's finest, and a name that you can trust.