R

Ricci Smith

Broke my femur and had surgery. Mary Washington sent me here for rehab to transition home. This is a nursing home. They say there are two different areas for long and short term patients. My roommate (no one warned of a roommate) while very sweet, had clear permanent mental defections and was in no way “short term” the hall was filled with dementia patients, including men in their underwear, hollering constantly. Twice, one of these men stood in the doorway to my room, screaming and had to be removed. I immediately told them I was not staying. I was in a bedroom in need of cleaning and repair. There was no bathroom. I can’t walk, cannot even move myself in bed without help. The bed had one tiny rail. Immediate problem, I had to pee but no could help me use a commode “until tomorrow” when the PT people came. I couldn’t use a bed pan because of the location of my femur fracture. My husband and I had to call the police for me to get out of there, even after I signed “against medical advice” to leave, they refused to facilitate my leaving. The police sent an ambulance (fyi the FD treated us like we were the problem) and finally they agreed to take me a “satellite” ER “because the regular ER was too busy for my situation (in other words, I was being ridiculous). They lied and said they didn’t have any paperwork for me, they refused to give me my meds that they had had filled from my paper scripts and when we eventually looked at my “discharge paperwork”, it was for a different woman, extremely against HIPPA laws. Today, we called to get the medications of MINE that they filled already, and we were told that their policy is to either return the drugs to the pharmacy (clearly, not legal or possible) or they are destroyed. I was discharged yesterday from Mary Washington with multiple scripts and have none. A woman called today saying she was following up. She could provide no answers and told me a nurse would have to call us back to answer my legal questions because she couldn’t, as she wasn’t a “clinical person”. That’s my personal experience, but I would say, RUN.

Y

Yolanda Luisa

One night, my mother called me in tears , she had been left lying in her own feces and urine for over four hours. She repeatedly called the nurse's station, and each time they told her, “We’ll be there,” but no one ever showed up. When I arrived at the facility, I was shocked. I walked around the unit completely unnoticed trying to find someone in charge. There was no supervisor on duty, and several nurses and staff members were literally sleeping at their stations. I cannot express how disturbing it was to see how little regard they had for their patients' dignity and well-being. Needless to say, I removed my mother from that facility the very next day. If you’re considering this place for someone you love, please think twice. No one deserves to be treated this way.

L

Liquid Zz

Worst place you can ever send someone. A few of the staff are good, but unfortunately 95% can care less and shouldn’t even be in healthcare. Check on your family members ALOT if you must use these guys, and don’t trust the staff at what they say. Every few years this reopens with a new name as well it seems.

A

Aleshia Carroll

Alverna is awesome she answers the phone every time even when she is not at work and gets stuff done immediately she came to maryland to help me get my dad situated there at the facility. The facility is clean I have seen no roaches or bugs, the staff is nice and answers all my questions my dad is puree and the food looked good I have no complaints except the facility needs to be brighter as far as paint to give it a better persona.

C

Clayton Simmons

There is a reason the ratings are low and they have fake ratings to offset the negative. This place is a dump. TVs and toilets barely work. The smell is pungent as soon as you walk in. Residents ride wheelchairs all through the parking lot because it’s no designated area for them to gather to get fresh air. I don’t think anyone there has a diploma or certificate. They just hire you if you can move patients around and deliver food. My grandma has had a UTI for 3 weeks and nothing was done. The beds are horrible and the workers have no control and just stick you in a room and ignore you. The workers will eat your loved one’s snacks you bring and then eat the cafeteria food as well. A worker at my grandmas food when she didn’t want it and told my grandma not to say anythin. Now, let’s get to the crazy part. My family decided to move my grandma and they tried lying to us to say this was going to be a lengthy process. First of all we moved her there from another facility in 3 hours total. So no, tell that lie to somebody else. They tried everything to keep my grandma there over the weekend to avoid a “ding” and keep getting paid. They keep saying it has to be signed off on, which is a lie. Then when transport shows up to get my grandma they lied to him and said she was not ready to be discharged and this was 5 hours later and I packed everything she owned. We were literally ready to go when he got there. I confronted them about what they did and everyone had a different story. If you love your family member, do everything possible to get them to another facility. This dump needs to be investigated and torn down!!