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If I can give this a negative 5 I would! This place is ridiculous. Went to go see a loved one and the lady across the hall yelled for help for almost 2 hours. She was soaking wet and had soiled her clothes. I went to the nurse station to get her help there was 3 nurses sitting there laughing and joking and they came down about 30 min later. The nurses told her “stop hitting the call bell we are busy”. It’s 2pm and lunch has still not arrived for our loved one they said within the hour!

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Lisa Brown

The staff here is really good. However, today, November 14, 2025. There’s a nurse here she is the worst. She seems to be overwhelmed and struggling to pass out the morning meds. This hospital really needs to make sure their staff properly so their patients are receiving the care that they deserve.

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Sarah Waters-Ware

I am in my 50s and had a traumatic injury from a simple fall. I instead of amputation the surgeons did a wonderful job at Riverside Hospital Newport News, VA. After an extended stay in the main hospital I was transferred to Walter Reed Convalescent and Rehab facilities for Rehab and step down care. Let me tell you, I felt like royalty! Everything was perfect from the cleanliness, custodian care of the facility to the kitchen! And the food was very good, sometimes too good and I'm picky, so this says a lot. The CNAs and nurses are very knowledgeable and kept my spirits up, checked on me and answered call bells within a reasonable time. If I asked for something I wanted or needed and I could have it, they did their best to fulfill my requests. The nurses are very knowledgeable and taught me some things I should know about my injuries. They all were spectacular! The rehab team taught me exercises I still do to this day and were very dedicated to getting me back up on my feet, ( literally! ) The maintenance department was very attentive if a light bulb needed replacement and very upbeat about the work the did. No one came in with uptight faces from any department. The social service workers were on top and on point about my care and needs. I don't think I could have found more thorough workers anywhere. The administration team, and department heads , including the receptionist visited to make sure I was happy with the care I received and to ask if I had any concerns. I couldn't think of not one concern. I felt well taken care of and safe in the care of all the people who are employees of Walter Reed Convalescent Center. And did I tell you I never saw a frown???? If you have a loved who needs care; I highly recommend this facility to ensure your loved ones health and happiness in the best hands around. You will also be able to sleep well in your own bed in your own home knowing your worries are lessened due to the diligent,caring work of the people who make up Walter Reed Convalescent and Rehab Center. A VHS Company.

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Michele Williams

Everyone must know or get to really know Mary McDaniels. She is a CNA who has shown her dedication to the Walter Reed facility over many years. She has a unique style that shows her genuine caring and her innate ability to address the needs of residents. Through her authentic conversation, her humor (which makes residents and families laugh), the relationships she builds with residents and families, and her common sense she is able to address residents’ needs at all levels in a meaningful and productive manner. She demonstrates a genuine understanding of patient centered care. Miss Mary will roll up her sleeves to help when other employees need assistance because she realizes the importance of a team effort. Regardless of the weather conditions that impact travel, Miss Mary braves the elements and stays late to ensure the needs of the residents are met. She greets residents and families in an inviting manner, as she clearly understands this fosters an uplifting atmosphere and promotes a positive climate within the facility. The Walter Reed Family Council is just so thankful for all you do and who you are. Miss Mary, we simply love you!

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Ingrid Bayne

The Walter Reed Family Council would like to extend their sincerest thanks and appreciation to the following Walter Reed employees: • Kim Mills • Ashlynn Dixon • Madison Munley • Kendria Conney • Amy Pelfrey • Dawn Lee Slaughter • Amy Young This group of employees exhibit an inviting demeanor and a warm personality that creates an atmosphere that promotes dialogue among all parties, directed, purposeful conversation, and a clear understanding of next steps in patient care or facility needs or direction. This yields positive, effective communication from the varied job titles the employees hold. Families truly appreciate your timely responses in the sharing of resident needs ranging from medical care to addressing family concerns ensuring the communication with the appropriate parties occurs. Your focus on being solution oriented and your willingness in being strategy focused demonstrates your forward thinking and your genuine understanding of patient centered care. We are so thankful for you and your kindness in working with all residents and resident families. The Walter Reed Family Council applauds all of you for being effective and efficient communicators!