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Megan Spruill

My Dad was recently placed here for dialysis. We worked with Michele Lloyd, she was such a blessing to me and my family, especially with me being 5 hours away. The facility was beautiful, clean, and very welcoming. The adjustment for my Dad to be there was great. He enjoyed the facility and all the amazing things they offer. I would recommend this place 100 times over. Especially working with Michele.

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Michelle Lloyd

Guggenheimer is a beautiful building inside and out. The renovation they just completed is absolutely stunning. The facility is always clean and smells good. The therapy is top notch and activities has the patients always doing something fun.

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Stephanie Carlson

The Guggenheimer has been caring for my dad for over six months, and he finally got to go home last weekend. He's received wonderful care while there, and if we have to resort to nursing care again, we won't hesitate to return. The CNAs, nurses, and staff are wonderful and have become like family.

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Naj

My aunt was here until she passed. Unfortunately, we had no other choice but to place her here. The place is infested with mice and roaches. In fact, they have rodent traps everywhere. I’m terrified of mice and so was my aunt. There was never enough staff to care for the residents. Whenever I visited my aunt was always soaked with urine and feces. I would put the light on to see how long it would take them to respond. It was always over 30 minutes, unless they knew I was there. I don’t recommend this place.

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Travelinjenna

They are beyond short staffed here, it’s crazy! My mother has waited hours for her pain pills, rung multiple times for the bedpan, begged for someone to help with the strange rash she has developed since arriving, watched the meager staff run ragged trying to keep up with the needs of the patients. It’s pathetic. The nurses and therapists they do have are great, they are trying so hard! but it’s not enough to bail this sinking ship. Also, while I understand that the facilities are slated for refurbishment, the current situation is nothing like the website photos. Peeling paint, mismatched furniture, broken cabinets… not nice. More disturbing is the obvious lack of maintenance. In my mother’s room the toilet has continued to leak all over the floor. No one has repaired this despite it being reported to staff. Water seeping out from under a toilet is not only disgusting it is also a slipping hazard. And it’s an easy plumbing fix. So why not fix it? Add to this hazard is the air quality. Personally I have very sensitive lungs (I assume many of the patients here are in a similar situation) I was in the room literally 15 minutes when I couldn’t stop coughing. It didn’t take long to discover the culprit: the wall unit HVAC was filthy! The filters were completely clogged. Patient’s families should not have to do maintenance, but I did. See photos of what I found when I popped off the HVAC cover. Before and after of the easy to clean filters too! Why aren’t they scheduling this important maintenance? To the person in charge: please do not take in any more patients until you can actually take care of them properly. Running a skeleton crew is not helping anyone….just making more skeletons