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Heather Gorden

I have worked closely with the staff and patients at The Laurels of Willow Creek for over a year now! I am in and out of many skilled rehabs and The Laurels of Willow Creek is definitely at the top of the list in the Richmond/Midlothian area. Every one of the staff from the receptionist, the nurses, the therapy staff, the social workers, admissions, and the business office are fantastic to work with! Many patients report great experiences and report how well take care of they are! I 100% recommend the Laurels of Willow Creek if a loved one needs skilled rehab!

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Bill Conner

Thank you for nursing my Mother back to health. Special Thank You to nurse Karen and patient care associate Eva, who even came in on her day off to see my mom off/graduate. In these stressful times families need employees who care about people. This facility has that!! Warm Regards Bill

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Patricia Henderson

I have enjoyed my time at this facility. For our Thanksgiving meal the dietary department did the best job making our food. We had delicious green beans, turkey and gravy, an absolutely amazing sweet potato casserole, as well as other terrific food. The kitchen does a fantastic job. Virginia and Katy in activities make things super fun especially during the holidays. There is always something for us to do and we have a great time. I really like the friends I’ve made here and the staff make things exciting.

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Valerie Elwood

This facility has one huge thing going for it-- it has HEART!! The staff, from the top down, are all super professional, care about their jobs and are always attentive to the residents and their families. My own family had a short stay for a parent in 2024 before he passed. This year, a very good friend was in LOWC after a hospital stay. The PT, OT and medical teams were top notch and helped her with professionalism, care and selfless diligence. I'm giving the facility 5 stars because overall they are fabulous, from the director Ginny, the finance manager Tiffany, and the CNAs too. The big exception is the food is not so great. My friend struggled with the quality of food and her family and friends brought in food for her a lot. Her CARE though by such a caring staff is not to be beat.

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Tracy Hamilton

My father spent 24 days at the Laurels at Willow Creek after shoulder surgery. We found this facility to be extremely impressive in many areas! The first thing you notice is the vibe of the place. As soon as you walk in, you are greeted warmly at the sign-in desk. The halls are clean and the staff is extremely warm and friendly. They kept a close watch on Pop as he was a fall risk. If they saw him in the hall with without his cane, they gently reminded him to get it. When the timing was right, he began rehab on his shoulder. He enjoyed three square meals a day and had a delightful roommate. The best part was on his last day, all the staff lined up on either side of the hall and played “celebrate good times” while he walked down the middle like a rockstar. We couldn’t be more pleased with the care Pop received and would highly recommend this facility to anybody in need.