Norfolk Health Care Center is a Medicare-certified nursing home located in NORFOLK, VA. CMS overall rating: 1 out of 5 stars. Google rating: 3.9 out of 5 from 188 reviews. Accepts both Medicare and Medicaid.

Norfolk Health Care Center

norfolk, VAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: For profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

901 EAST PRINCESS ANNE ROAD

NORFOLK, VA

Norfolk City County

Service Area

This nursing home is located in Norfolk City County and serves residents in the VA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Health Inspection RatingFacility: 2.0 / Industry Avg: 3.0

⚠ Below average

Staffing RatingFacility: 1.0 / Industry Avg: 3.0

⚠ Below average

Chain Affiliation

LIFEWORKS REHAB

Part of a multi-facility healthcare organization

RN Hours per Resident DayFacility: 0.45 / Industry Avg: 0.75

⚠ Below average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 3.07 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 86.4% / Industry Avg: 20%

⚠ Above average (lower is better)

All Nursing Staff Turnover RateFacility: 73.8% / Industry Avg: 35%

⚠ Above average (lower is better)

Google Reviews

3.9
188 reviews
Tae Charles

Tae Charles

This place is the absolute worst. Everyone sits around doing absolutely nothing. My family member was being neglected, ended up getting sick, dehydrated as well as a lot of other SERIOUS issues. Wasn't getn bathe daily. Wasn't being fed properly. The place was always dirty and junkie There were NUMEROUS negative rumors about this place however we brought them there anyway. Worst mistake ever! So glad we moved them from there before they ended up on their deceased list!

Verified Google review
Carol Davis

Carol Davis

Not sure if my review came up. Not enough food. Poor quality food. Dirty facility. Staff congregating at desk. Patient promised snacks and more food. Took 4 days to start physical therapy.

Verified Google review
Victor Sibal

Victor Sibal

Gabe and Jay provided outstanding services during my heart stress test. They explained in detail during every step of the process and ensured that I was able to handle it and that all things went well.

Verified Google review
Sharay Hearn

Sharay Hearn

The worst place you could ever have your family members stay. From the top management to the cleaning staff. They don’t care! Rude and combative. They refuse to give medication on time, or at all! Our family member was left in her own waste for hours every day. No proper care or attention to detail. The nursing staff as a whole is incompetent, with an attitude.. My mother suffered the whole time she was there. Her condition was so neglected, she had to return to the ER! All type of infections, and even lost an eye due to Ill treatment and neglect. This facility needs to be shut down immediately!

Verified Google review
Brian McEachern

Brian McEachern

I was a patient there for 20 months and I have to say that I saw a lot of things that should’ve been corrected.. like all the nurses and CNA’s sitting at the nursing station when room call lights were on.. another problem is they run out of patients medicine and it takes a couple of days to get the medicine.. they have 2 patient elevators and on freight elevator.. there has been times where there wasn’t any elevators working for hours… the food is not very good most of the time and the kitchen staff don’t pay attention to the slip of paper telling them what each patient is supposed to be eating… the only 2 departments there that are awesome are your Therapy which is pretty top notch and the activities department… the place doesn’t seem to recognize there good workers because they have lost a lot of really great nurses… I spoke with the admiration about this and she gave me the impression of she didn’t care

Verified Google review

Reviews from Google Places for Norfolk Health Care Center. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.