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Phyllis Baker

I was a patient at portside health and rehab recently. While I was there, the care I got was excellent; from PT, OT and the staff on the floor. Everyone was very friendly, honest to God. They didn't get upset when I required care. I would recommend this facility to anyone who wants good rehabilitation and care before going home.

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Erline Mackall

Get there on the 22 december 2005 that was when a monday I did not receive any therapy at all until the next following monday. I had a total knee replacement, i asked for my medication for my needs. And they statedI that they ran out of oxycodone, so they gave me Tylenol with a freshly total knee placement. I stayed there a whole week. My husband came and gave me therapy. He got me up and walked me around, he got me up and washed me up. Then the day that I was supposed to be released.Here comes the wound nurse to check see if I had any bruises bed source which were none. She removed the waterproof that the doctor had put on my incision, found out she was not supposed to remove that.She had no authorization to remove it.The doctor himself had to remove it. I must say that the aids did a good job with me, i just did not get the therapy, the week that I was there. Just one time. And they kept my medication when they released me, and I'm supposed to take my medicine home with me, but they kept fair.No, they don't do that.I get a different story.\nFrom my nurse. I will have my other knee done, but we'll never go back to that place again ever., i stayed in pain the whole time.I was there.\nBecause they ran out of medicine really. 💊

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Robin Craddock

As a wife and caregiver, I am deeply disappointed by the care my husband received at Portside Health & Rehab after his admission on December 21, 2025 for rehabilitation. He was sent there to regain strength, yet for the first three days he received no physical or occupational therapy and remained in bed. Communication was inconsistent and confusing. We were given different visiting rules by different staff members, with no clear policy. There was also poor coordination between nursing and therapy. On one occasion, my husband sat in his feces for over an hour, which delayed his therapy session because he was not cleaned or prepared. I witnessed nurses silence his call button without addressing his needs. During his stay, his skin became extremely dry, ashy, and cracked. Meals were often late, and medications were given at inconsistent times. My husband was vulnerable and dependent, and he deserved dignity, compassion, and coordinated care. Unfortunately, that was not our experience. I share this so other families can make informed decisions.

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Jacqueline Stinnette

As a Chaplain who regularly visits this facility, I have been deeply impressed by the compassion and dedication of the staff. The staff were welcoming and greeted me as I traveled through the building Portside Health and Rehab has shown major improvement. The facility had a nice clean environment. I observed residents actively engaged in the dining hall, which is wonderful to see. The administrator is attentive and communicative, always willing to collaborate to meet each resident’s individual needs. The Social Services department is outstanding Jordan and Tawana, always takes the time to acknowledge my visit and discuss current or upcoming discharge needs to ensure families are aware of available services. Overall, my experience has been very positive, and I would recommend Portside Health and Rehab for placement. Chaplain Stinnette

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Mindy Zimmerman

I would never recommend Portside Health to anyone. My mother-in-law was admitted here. The evening she was admitted I killed 4 cockroaches in her room. I mentioned it to a staff member and she told my I was the 3rd person to complain this evening she would let management know. That evening she was in bed and cockroaches scurried across her bed. So she slept in a chair because she was grossed out. The next day she was told they could not spray in her room by the administrator then a little while later maintenance came in and sprayed. She said I thought you couldn't he said we do all the time. So apparently cockroaches are a thing there. We were uncomfortable with her staying due to her condition. The night she was admitted they also did not have her meds. It wasn't explained that they wouldnt be available to her before she was brought in. She shared her concerns that she is at a risk of stroke without her meds. To solve this they gave her someone elses meds as they don't have a pharmacy. Legally your not supposed to share meds. They next morning they didn't have her meds again. Also that evening before she decided to sleep in the chair she tried to get out of bed and got turned side ways it took 15min for someone to come help her. She just laid there in an awkward position waiting. The next morning she told them she wanted to be discharged because she didn't feel safe. They told her they didn't have time to do that. She should have told them sooner. That the doctor wouldn't have time so she would have to leave AMA. We came in that afternoon the doc was in her room doing her admission exam we asked can this just be her discharge she said of course and did the documentation. We alos mentioned she did not get her meds again. They didnt have them so they borrowed them from someone else again. Shortly after the nurse came in with discharge paperwork. I said is this a regular discharge or AMA. He said AMA I told him no the doctor is doing a regular discharge. Not sure if its lack of communication or they were trying to pull something. I felt like it was a little shady. In the end she got the correct discharge and at home care. I would never put family in here again. The hallways smell like feces and I think there is staff there do their best but others that are so institutionalized that they are shady and don't care. On the way out the chaplain came an apologized. The administrator never did. Stay far away from here if you want good care.