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William E Robinson

Julia is the CNA who wakes me up every morning. She’s incredibly caring and never complains about her job. When my wife passed away, she and my nurse Gloria were there for the funeral. That’s just how dedicated they are! Anac Beauburn is a caring CNA who goes above and beyond for his residents. He takes good care of you and others. My wife was in the same room as myself and when she was put on hospice he would come into the room and sing to her. It would put a smile on her face. After her passing he was a pallbearer at the funeral. Most of the CNA and nurses are very nice. I would like to recognize the kitchen help. The cooks the servers the dishwashers and manager Lolita Vessels for the wonderful Job they are doing. Keep it up. We are very fortunate to have Administrator Justin Brown. He listened to me when I was President of the Resident council as I had to go to him numerous times with concerns. He has made things happen in the short period of time he has been here. Keep it up. I would like to mention Alita, the director of nursing. She is always polite and caring and does a fantastic job. Thanks Alita. I would also like to compliant Lolita Vessel for the great job she is doing on managing the kitchen. Her workers need to complained for the great job they are doing Thanks to all We are very fortunate to have Administrator Justin Brown. He listened to me when I was President of the Resident council as I had to go to him numerous times with concerns. He has made things happen in the short period of time he has been here. Keep it up. I would like to mention Alita, the director of nursing. She is always polite and caring and does a fantastic job. Thanks Alita. I want to express my feelings about two people that clean the long hall on Station six. Maria and Marta do an outstanding job on cleaning my room and the hall. They care about it like it’s their home. Hats off to them. I want to express my feelings about two people that clean the long hall on Station six. Maria and Marta do an outstanding job on cleaning my room and the hall. They care about it like it’s their home. Hats off to them. I seem to have wonderful nurses. Now that I have moved rooms I have a. very dedicated nurse on 7-3 shift Valerie Sobers on the 3-11 shift I have Melissa Berry. Both are an asset to Lakeside Both are very caring and never get upset. We are very lucky to have them. Jan 25 and Jan 26 Thanks to all employees that made it to work today in all the Snow,Sleet and freezing rain. We needed you Thanks for coming. You are appreciated

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Kaetlin Williams

I called at the beginning of the week requesting a follow-up call to schedule a meeting. It is now Friday and no one has called me back. That alone speaks volumes. During my initial call, Nivea and Sabre (not sure of spelling) were extremely rude and dismissive. They tried to push a meeting date and time without any regard for my mother’s schedule, clearly just trying to get me off the phone rather than actually help. There was no care, compassion, or professionalism. Once my mother was admitted, multiple issues became very clear. I have personally been on video calls where my mother left to use the restroom and returned to find her dinner plate removed, causing her to miss her meal. That is unacceptable. The facility itself is poorly maintained. There are visible spots and stains on the ceiling that appear to be from leaks, and when you walk in, the building needs to be cleaned, swept, and properly maintained. It does not feel sanitary or well cared for. There is also obvious favoritism, and it shows. Before admitting my mother, important details were not explained, and I felt rushed through the process when I had other options available for her care. Overall, this experience has been extremely disappointing. Poor communication, rude staff, lack of transparency, and inadequate care are not things any family should have to deal with.

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Hana Khalaf alaa

I am extremely disappointed with the care my husband received at this nursing home. He was discharged in poor and unsafe condition. He was very dirty, extremely skinny, and it was clear that his hair had not been washed for a long time. His nails and hair were never cut, showing a serious lack of basic hygiene and personal care. Even worse, he was discharged unsafely before his hospital bed had arrived. Despite knowing his medical condition and limited mobility, staff placed him in a regular bed, which put him at risk for injury and complications. This decision showed poor judgment and a lack of concern for patient safety. This experience was heartbreaking for our family. No patient—especially someone who is disabled and vulnerable—should ever be discharged in this condition. Families trust nursing homes to provide dignity, cleanliness, and safe care, and this facility failed on all counts. I would not recommend this nursing home to anyone. If I can give zero star I will.

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Jackie

Our mom came to Lakeside and within a week we saw a difference in her. Thanks to the nursing staff who had taken such great care of our mother. They learned what worked best for her and we are grateful for that. #Latoya#Paul#Tracey#Sarah#Stephanie Patient care, kindness and eye for detail is the upmost importance to them.

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Inez Muller-arce

Fact that must be mentioned Administrator Justin Brown Things have changed so much in The short time that he has been here, he works great with us residence as well as his staff, and he’s made a lot of moves and was here only a few months with so many more plans that he wished to bring upon we believe that he will do it he has high praises from all staff as well as residence Justin Brown is loved by all is well family members have come and reached out to them as well and they have all had good reports. He’s someone we’ve been waiting for a long time and we finally have them and no one plans on losing him. He is definitely the person that runs this home the way it should be and we thank him. The nursing directors, Lolita Davis, and Janelle Pomplin Great team they and the nursing staff have really shown an effort and making us feel as if we at home and that I care is important to them. I appreciate this very much. Morgan slayer admissions Director always read you for smell. She is a lovely young lady and she is appreciated as well. Lolita Vessels Director of the kitchen and staffing Is doing a great job she has hired the perfect staff. We have two great cooks a group of line workers that work well together and fixing trays and her Diningstaff that make us feel as if we are in a five star diner, we love every bit of it. There’s too much Great. The workers are cherry. We can’t ask for anything more. The dining age are Jeanette, Regina Deborah and D and they always greet us as if we are family coming out to eat? I’m sorry I couldn’t write of all the staffing but housekeeping and maintenance are great. Also, we are now one big happy family and I appreciate living here now I feel as if I am at home and in my home happily I think you all you are greatly appreciated.