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Kate 8

A friend discharged from MCV Hospital to a skilled nursing facility luckily chose Rosedale for his 20-day rehab. He was treated with great kindness and care by all the staff, assisted in every possible way, and possibly best of all, the food was always delicious! He ate every bite, which was extremely important to him since he was dangerously underweight. He was happy here, and I was happy to know that he was happy.

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Madeline

Rosedale Health and Rehabilitation is a great place for your family member. My brother has been residing at the facility for the past three months. The staff members are very friendly, knowledgeable, and professional. I, especially, would like to acknowledge Rosedale’s Business Office Manager. She was extremely helpful in assisting me with my needs concerning my family member and answering my questions in a very knowledgeable and patient manner. Her promptness in responding to my e-mails was on point. I highly recommend this facility.

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LYNN

Our family has been touring different facilities around richmond area in preparations for our grandmother that may need long term placement. We found out about Rosedale through a family friend who spoke very highly of the team and care. We arrived unannounced and unsure of we could tour but Amber was beyond helpful and so kind and understanding of our needs. Amber really helped walk us through the process by breaking down all the steps and process that would take place during the admissions process when we were ready to take that next step as a family. We have met with so many admissions teams around the area and hands down Rosedale has an AMAZING admissions person who really went the extra mile with us. Thank you!

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Maddie B

I initially toured this nursing home a while back and, to be frank, was turned off by the customer service experience at the time. It left a lasting impression, and I had pretty much written the facility off as an option. However, I returned more recently on a Monday and was met by a new administrator — and I have to say, the difference was night and day. It was hard to believe it was their first day; they addressed my prior concerns with genuine care, professionalism, and attention to detail. The tour this time was thorough, and the facility presented very well, clean, and welcoming. While we ultimately decided to place our grandfather elsewhere due to location, I left with a completely different (and very positive) view of this facility. The new leadership is a major step in the right direction, and I’m confident others will benefit from the improvements already underway.

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Kevin Rogers

I was in the area visiting a loved one and decided to stop by for a quick tour to see what ideas I could bring back to my own skilled nursing facility. I’m so glad I did! The facility was clean, well-organized, and had a warm, welcoming atmosphere. I was lucky enough to meet the new administrator, who took the time to personally show me around and answer all of my questions. Their professionalism and passion really stood out. The customer service from everyone I encountered was top-notch. Highly recommend this facility—no hesitation whatsoever!