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Rita Muniz

The staff working with my Mom was pleasant, unfortunately prior to getting to her, no one would give me directions to get to my mother's room. Make a right then left doesn't really help when you have over 700 beds and she was in the 700 wing. Unfortunately the hallways up until her hallway all wreaked of urine. The equipment looked dated. My mom didn't feel comfortable staying alone as the place didn't feel very inviting, and one of the staff stated "If it were my mother, I wouldn't leave her here".

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Shelby Davis

My 55 year old brother with Spina Bifida has been a resident here for 4 months. He is a paraplegic with multiple other medical challenges that he had been able to manage living by himself with some personal care in an apartment for 25 years, until now. The care he is getting at the Laurels of University Park is very good in almost every regard. Wound care, nursing care, and PT/OT have been exceptional. The staff is very high quality all around. These people really care about their residents, it’s not just a job to them.

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Kristin McConnaughy

As far as nursing facilities go, this is one of the nicer ones. My mother was treated well both times she was admitted. I’ve spoken to a lot of the staff there and found them to be friendly and helpful. I will say this though because I don’t want anyone else to go through the experience that we did. When my mother was released, we had discussed with the doctor, using hospice for in home care. Nayar was recommended to us. DO NOT use these people for hospice services. The experience was horrible. Maybe at another time they were decent, but not now. They’re disorganized, unprofessional, and will lie to your face. The few staff they do have, because so many people have quit, don’t want to show you how to take care of your loved one, not really, and get irritated if you need too much help. They also sometimes don’t communicate what time they’re coming out or if they’re even coming out and you have to reach out to them first. After a week, I decided to transfer my mother to a different hospice. I’m so sorry now that I didn’t consider other groups because I had no idea there would be so many issues with Nayar.

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A HARGRAVE

I am writing this review as the daughter of a patient who discharged from skilled nursing at this facility today. I am highly, highly impressed with the excellent level of care and attention that my mother received while being a patient at this facility. Everyone at this facility went above and beyond to help my mother recover from a hospitalization and be able to go back home and resume a quality life! Jessica in admissions was amazing at helping me get mom admitted into the facility. She even made herself available to answer my calls and questions on the weekend and when she off from work. When my mother arrived at the facility she was still very sick due to the hospital’s poor management of her care. I expressed my concerns to the unit manager Charisse and she immediately did an assessment and went above and beyond to get my mom the medical care that she still desperately needed. Charisse made my mother’s care a priority and took several steps to ensure that my mother’s medical needs were being addressed. Charisse’s swift actions and interventions prevented me from having to take mom back to the emergency room to be readmitted to the hospital. Additionally, Dr. Patel (the facility doctor), was amazing with working with my mom during her entire admission and he proactively stayed on top of all her medical needs and care. The therapy team was one of the best that we have experienced in a skilled nursing facility. The therapy manager Tim was AMAZING with coordinating my mother’s therapy needs. My mom’s therapist Stacy, Carmina, and Wendy did a phenomenal job working with my mother and they provided her with exceptional therapy while at the facility. In their care, my mom went from being totally bed confined to being able to stand with support as of discharge and this was accomplished in a very quick amount of time! When it was time to discharge the social worker Dineen did an amazing job with setting up and coordinating everything my mom needed when she gets home to continue to make progress and be supported. This made everything smooth and hassle free for me as her daughter now that she has transitioned back home. Another bonus of this facility is, if you need transportation arranged to get to an appointment while at the facility or to get home at discharge, a very nice lady named Tammy does an amazing job with coordinating patients with affordable companies to provide these services. In summary, if you are looking for a facility to select for yourself or your loved one for skilled nursing I HIGHLY recommend The Laurels of University Park! You will experience an overwhelming amount of care, attention, and support while you or your loved one are working to getting back on your feet and enjoying a quality of life!

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Kate White

I was at the Laurels of University Park for over a month to recover from Covid pneumonia. I was treated daily with kindness and respect by the nurses, aides, therapists, and all the staff I came in contact with. This is truly a demanding and difficult job but the dedication and unfailing patience of all is always evident. I was grateful that was here my recovery and rehab and I am grateful for all the staff and therapists who helped me get back on my feet again. I felt like I have a family when I was here because they treated me like their own family member. I would recommend The Laurels of University Park if you have any nursing or rehab needs. I am happy to return home stronger and better.