VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD is a Medicare-certified nursing home located in RICHMOND, VA. CMS overall rating: 5 out of 5 stars. Google rating: 4.4 out of 5 from 73 reviews. Accepts both Medicare and Medicaid.

VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD

richmond, VAMedicare Certified

Verified Information

Medicare Certified

Medicaid Certified

Ownership: Non profit - Corporation

Contact this nursing home directly for detailed information about their services, care philosophy, and team.

Location & Directions

Address

2924 BROOK RD

RICHMOND, VA

Richmond City County

Service Area

This nursing home is located in Richmond City County and serves residents in the VA area.

Note on Service Area

Service availability may vary by location. Contact this facility directly to confirm service availability in your specific location.

Industry Benchmark Comparison

Comparison to industry benchmarks for nursing homes

Overall RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Health Inspection RatingFacility: 5.0 / Industry Avg: 3.0

✓ Above average

Staffing RatingFacility: 4.0 / Industry Avg: 3.0

✓ Above average

RN Hours per Resident DayFacility: 4.13 / Industry Avg: 0.75

✓ Above average (higher is better)

All Nursing Staff Hours per Resident DayFacility: 8.62 / Industry Avg: 2.5

✓ Above average (higher is better)

RN Turnover RateFacility: 52.8% / Industry Avg: 20%

âš  Above average (lower is better)

All Nursing Staff Turnover RateFacility: 35.3% / Industry Avg: 35%

âš  Above average (lower is better)

Google Reviews

4.4
73 reviews
Kayla Wendt

Kayla Wendt

Jesse Peters is absolutely amazing for feeding therapy. After just one visit with her my child was able to take a bottle with proper latch and coordination and also got back to breastfeeding. I couldn't recommend her more. She is kind, listens to all of your concerns, and goals.

Verified Google review
Hashauna Farmer

Hashauna Farmer

Customer service really needs an improvement. My son's first dental appointment was over a year ago. I received a text message on the day of his appointment (1 year later) at 7:45 am that stated his appointment was at 8:00 and they would see us soon. No reminder? When I called to see about rescheduling, the office was closed and I left a message. At 10:45 am I never heard back so I called to inquire. The person I spoke to over the phone was curt, a bit condescending and cut over me while explaining. I finally told the young lady I felt she was having a bad day and I hung up. Needless to say, I am looking for a new pediatric dentist for my child. If you would treat a parent like that how do I know you will not do the same to my child?

Verified Google review
Mark Huerta (Anthony)

Mark Huerta (Anthony)

Had the pleasure of assisting them with software update. They genuinely care for pt needs. The providers have pt care first and foremost in mind. Staff - including Registration/ scheduling & Security, as well as nurses all do their best to provide safety while on campus facility. They will remind you to wear mask over your nose. The facility is very modern, including the waiting areas. And it is nice to see the custodial staff keep the facilities clean throughout the day. Bless you all for doing the work you do.

Verified Google review
Clara Burnett

Clara Burnett

Out of the hospitals I went to this one was my favorite, I went about 4 years ago , I was in a really bad place, I was there for about a month. I absolutely loved all of the different activities the provided the patients, they had a ball pit , they had occupational therapy, art therapy, obstacle course, game room, playground they had so much! I’ll never forget their therapy dog Bahia either! Almost all the nurses were so so nice to me and made me feel like there was something out there for me, I really felt I connected with lots of the staff there, it was a nice environment to get better, they were respectful of everyone, they had all different kinds of therapy that caters to your own needs. The teachers at their In hospital school were so modivating as well. So for the most part of that time it was a good stay, I think about this hospital a lot, I just didn’t like my therapist but that was the only downside everything else was so nice

Verified Google review
rosalyn Jones

rosalyn Jones

Brook road campus really helped me understand what's really going on with my babies and I can now say I'm stressed free. Not only is it a hostipal it a big playground and your child will love it

Verified Google review

Reviews from Google Places for VCU HEALTH CHILDREN'S SERVICES AT BROOK ROAD. These are real experiences shared by families and patients.

Contact Tips

Best Time to Call

Contact during business hours for non-urgent inquiries

What to Ask

  • • Admission process and requirements
  • • Insurance coverage and costs
  • • Available amenities and activities
  • • Staff qualifications and experience
  • • Visiting hours and family involvement

Medicare Certified

This nursing home is Medicare certified. Most skilled nursing services are covered by Medicare Part A.

In an Emergency

For medical emergencies, call 911 first. Then contact the provider for coordination of care.