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Kenneth B Walker

I recently had total knee replacement surgery. I called around several rehab centers,and Brandon Oaks was my choice because of the welcoming voice on the phone with Nathan in administration. I checked in on December 11,2025.The atmosphere was so inviting and the staff was so friendly and helpful..The rooms were kept clean and the physical therapy I received was so professional. I had full attention to detail when I had physical and Occupational therapy daily.I was there over Christmas and they had people walking through the halls on Christmas day singing carols and knocking on every door with stocking giving to you on Christmas day...Wow, how pleasant to have Christmas Spirit bringing tears to my eyes..What a joyful place through and through..Programs daily,newspaper daily,3 meals daily,nursing staff around the clock always checking on you.I would recommend this facility to anyone looking for rehab or any other care for the elderly..I would return there if I ever needed rehab..Thank you everyone at this blessed 🙌 facility...

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J Carter

Absolutely horrible living conditions and services for residents. Over the last ten years, our family has watched as Brandon Oaks let the buildings deteriorate so bad that they have had to tear the place apart to fix it. Now, it is really difficult for residents to get around any part of the facility, food is prepared and served in unsanitary conditions, and staff just sit around watching TV while residents stumble their way through the chaos. Because of the construction, dust and filth are everywhere. It’s horrid living conditions for anyone and everyone living there at Brandon Oaks. Staff providing patient care routinely sit on their phones at the end of corridors or at the nurses stations. If staff does come by a resident’s room, they often report the resident as non-compliant rather than actually help residents. Further, the health care team is using the chaos and obstacles in the buildings to move older residents of assisted living into the far worse long term care facilities across the street.

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Barry Roberts

We tried to get my mother into Brandon Oaks after she suffered life changing injuries and a moderate TBI in a traffic crash. We were shown several empty and available rooms but were later told there were no rooms available. After several phone calls and visits to Brandon Oaks, I was told they would not take her due to the effects of her TBI. My mother died in January of this year, several years after her crash. Today I received an advertisement in the mail from Brandon Oaks in my mother’s name. Maybe somebody at Brandon Oaks needs to keep track of the people they turn away so they don’t send advertisements to dead people they never wanted to begin with. But everything worked out in the end. My mother lived the rest of her life in a comfortable and caring environment at Friendship Salem Terrace.

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Gwendalynn Payne

Brandon Oaks has amazing staff and management! They take excellent care of their residents! They are attentively active and cared for! Staff are happy and it shows in the care they provide!

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Shelia

My mom was admitted to Brandon Oaks after a fall sustaining a hip fracture. She received exceptional care from staff and of course mom had her favorites! Mom would say "the staff made me feel like family and they took excellent care of me." Food was great rooms were clean and all the staff was outstanding. Thank you Brandon Oaks for the compassion and care you showed my mom.