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Jerod M

Very disappointed with the rehabilitation care my grandmother (who has Alzheimer’s) received. I encourage families in the Roanoke Valley to consider other facilities with stronger training and support for patients with memory impairment. After she broke her hip, we were told, after only one week, that her rehab would be discontinued, the main reason being that she couldn’t remember instructions. If a facility cannot provide appropriate rehab for someone with memory loss, it should not accept the patient. Please be cautious with this facility, especially if your loved one cannot advocate for themselves.

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Amy Myers

Based on the positive reviews, we chose this facility for our mother, who has Alzheimer’s, after she broke her hip. After just one week of so called “rehabilitation,” we were informed that therapy could no longer continue because she could not remember instructions. A facility that is fully aware of a patient’s medical history should not accept someone if they are unable or unwilling to provide appropriate care. For families searching for a rehabilitation center, please be aware that unless you are present to advocate constantly, your loved one may not receive the care they need or deserve. Today, I was told my mother had already attended occupational therapy; however, I was physically present during the entire scheduled time and no therapy occurred. It was only after I spoke with the front desk that someone finally came by. This experience has been deeply disappointing and concerning, particularly for families who must trust facilities to provide consistent and compassionate care when they cannot be there themselves.

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Shannon Colbert

I have had the best experience since starting here. Everyone has been so supportive and kind. I love the residents and staff!

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Debbie Smith

Number one, the weekend nursing staff was great. But the weekday staff, you don't put someone on a transfer bus to go to an appointment unless you recheck the time to ensure they're going on the correct time. Especially someone with dementia and you sent her on the coldest day of the year with out a winter coat on. Also, knowing the sitter was supposed to be there to ride with them to the appointment, you put her on the bus and then you call us to say the sitter didn't show up. That's because she was put on the bus at the wrong time. The sitter was on her way. Then you lie about her being able to get up and walk 50 ft and go to the bathroom by herself. She cannot do any of that. You send that to Medicare they denied her continued coverage at the nursing home, because of your lies. And we won't even to talk about her clothes disappearing every time you turn around.

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Victoria Vazquez

My mother was in hospice here for 7 weeks. June 1st she passed away. She was promised to be comfortable all the way up to the time her departure was. She was let down by the staff that promised her these things. The night of her passing, as she is being cleaned I observed markings on the back of her thighs that was told to me they are “bed sores” and these markings didn’t look like bed sores. It almost looks like she was whipped when they changed her. The nurses didn’t seem to care that moving my mother on her left or right side, she was in pain. And serve pain. They also tried to explain that the markings are from rolling her over, and even if it was, she shouldn’t of bruised in a way it look like they whipped her. To an extent, SOME staff was nice. But whoever it was on night shift or even a 3rd party agency, our promises was let down. Numerous times my brother has encountered these people speaking unruly to my mother. Especially when she didn’t eat her food, they expressed to her if she didn’t they was not gonna change her. I didn’t take highly to how my mother was treated. I would never in a million years treat someone else mother or even father like this.