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Jennifer Martin

My daddy is here to get help to stand and walk physical therapy are great but the nurse are not bc they keep taking my daddy call button bc he needs help or Diaper change

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Roger

It turned into a place that you paid for a motel room that you shared with who they wanted to put you with. No input from you. You did more for yourself than they did for you. Did not follow through with the work that they said need to be done. Like changing bed lining twice a week. Never had the bed lining clean to change your bed.

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Brandi Cantwell

Words can’t fully express how thankful our family is for this incredible team. From the moment we brought our sweet aunt here, we felt an overwhelming sense of peace and reassurance. Every single staff member — from the caregivers and nurses to the activities team and administrators — treated us like family. They don’t just provide care; they give love, patience, and respect in every interaction. You can see the compassion in the little things. The way they take time to hold a hand, share a laugh, or listen to a story that’s been told a dozen times. Their kindness and gentleness brings so much comfort during these difficult times. It is clear that this is more than a job to them — it’s a calling. Knowing that our sweet aunt is surrounded by such compassionate and genuine affection has brought our family so much comfort and we thank you from the bottom of our hearts for this experience.

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Joyce Porter

This is a very nice facility, very clean with no smells or odors. The rooms are kept clean and are rather large. The therapy departments are great and everyone including office staff has been excellent. It's been just over a month now and it will be very difficult to leave because of the loving care i've received from all. I'm not gonna lie. I had a hard first two days, but my problems were handled quickly and efficiently. Don't get discouraged by the insurances, because they run everything and you have to work with them too. If your not happy, ask for Ryan! He is excellent and handled my issues as if I was his own family. The discharge process is awesome as well. in my experience I've been left out to dry and pheasant ridge staff not only communicates well but ensures everything is a smooth transition. Someone is always there to help.

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B. Dennis

The level of care depends on the department at Pheasant Ridge Nursing and Rehab. The therapy staff, PT, OT, and Speech therapies are outstanding! The staff are very professional, knowledgeable, personable, and caring. Their approaches are creative and beneficial. I can't say the nursing staff has the same efficiency, as short staffing seems to be problematic. Some CNAs work very hard and seem dedicated. Most I've spoken with have only worked at PR for several months. There can be over an hour wait after a resident pushes the nursing call button. The facility is clean and maintained, and the rooms are pleasant. I have noted vacant rooms on some units, but the staffing levels might limit capacity. The food service is not always attentive. For example, there may not be sufficient utensils on the residents' tray or sugar might be on the tray, but no food or tea requiring it is provided. Once the kitchen understands the residents' diet needs, the food choices available become better. Serving meals hot tends to be challenging for the kitchen due to the high number of trays they need to provide at one time. Residents can choose to have meals in their room or lunch in the social environment of the dining room. A good choice of activities is offered, but I've only been present for a few. The weekends when no therapy is offered and few activities are available tend to be a slower, more boring time for the residents. Overall, I would suggest checking out the services provided at PR, but I would recommend frequent visits, observation of care, and listening to the feedback from your loved one. 1/22/24 I've been trying to reach a resident by phone for over 2 hours, but no receptionist or nurses station answers the phone. It's not off hours, 8 am to 10 am, but no answer. Frustrating!