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Amelia Evans

Really disappointed in the staff at Star City. There are gnats and flies in the room due to dirty dishes not being washed and the rooms not cleaned and residents have stains on their sheets. When asked we are told “there’s no housekeeping today” . Patients have footboards with screw heads sticking out causing wounds to the feet. The microwaves are not cleaned in public areas. Patients are not receiving physical therapy who need it and allowed to lay in bed and without being turned to prevent ulcers . The communication is very poor. The director of physical therapy Dustin will not return phone calls when asked for updates. The nursing manager Natasha also fails to return phone calls. These concerns have been reported and will be further investigated.

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Janet Wilson

Star City is by far one of the worst nursing facilities I’ve ever encountered. The resident rooms, common areas, and dining rooms are consistently dirty, day and night. Housekeeping does not maintain these spaces, leaving the responsibility to CNAs who are already working tirelessly while severely short-staffed. Residents on the first floor are not consistently receiving or having adequate care. Several have become combative with one another, and management has not made the necessary adjustments to ensure their safety. During emergent situations, management is often nowhere to be found. Additionally, if staff ask questions or seek clarification on policies or procedures, they are labeled as disrespectful. The overall environment is unsafe, poorly managed, and unsupportive for both residents and staff.

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Rosemary Hinds

When my husband arrived at Star City in April following a rare reaction to an immunotherapy drug, he was unable to breathe, swallow, walk or even stand on his own. The Respiratory and Physical Therapy teams did a wonderful job helping him recover. Maranda, director of respiratory, along w many other great respiratory therapists, had a gentle, consistent approach to weaning him off of the ventilator and trach. The OT and PT therapists, Dustin, Jess and Ava worked hard to help him regain his swallowing and mobility. They were always patient and kind. When we left 14 wks later my husband was breathing, eating and walking on his own. The staff and residents became dear to us. We are so grateful God worked things out that we could go to such a nice facilty 5 hrs from home. Star City will always hold a special place in our hearts. There were times it was understaffed and we needed to stay on top of things, but that is found in most facilities. From the friendly receptionists to the caring CNAs, Nurses, Drs, PAs, activities director, maintenance, cleaning, kitchen staff - thanks so much for all you did for us!

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Kristy Wade

I most recently placed my mother in this facility, and I can't say enough good things about it. Everyone has been so kind and shown great compassion to my mom. The facility is beautiful and always looks clean every time I am there. I would highly recommend this facility.

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Pat Cobb

Extremely impressed from the first time I entered the facility. Received a warm and welcoming reception from all staff. Beautiful facility. My husband was in for rehab and received excellent care and rehabilitation allowing him to return home and be able to function normally. All departments seemed to work together to care for all the patient’s needs. Staff became like family making it difficult to leave them and their wonderful care. Would highly recommend to anyone seeking a care facility. Deserves 10 stars!