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David Stewart

I had been enjoying my visits to Franklin Health and Rehab, not only to visit certain residents, but also because of the friendliness and courteous manner of the staff. That would include direct care staff such ss nurses and nursing assistants, but also clerics support staff, and those who clean. Thanks to all of you.

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Barbara Filleau

All of the Nurses and Staff were very helpful making my Sister-in- law adjust to her room. They even gave her special attention when she wanted something from the store and they ran out and got it for her that day. There was always someone in the room helping her with Speech Therapy or Physical Therapy. Terry, especially in Admitting helped me understand the process of Insurance, Medicare and Medicaid. Everyone always had a smile and happy note! The Food is prepared to each residents need, nice variety, tastes good too! Everyone there makes me the stay a pleasant one. They have Holiday Celebrations in the Cafeteria, which are always fun!

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Riley Church

DO NOT SEND YOUR LOVED ONES HERE IF YOU CARE ABOUT THEM. My granny was in there for six months and left worse than when she got there. After a trip to the ER that resulted in her getting a feeding tube and two drainage tubes for infection on her lungs and kidney, staff stealing her stuff, several falls in a very short amount of times, and that’s not even the craziest stuff. Back in November my granny didn’t eat for a week and my mom kept telling the nurses to check her mouth cause she complained about her teeth hurting. Right before they were about to send her to the ER because she hadn’t eaten in a WEEK they finally check her mouth and there was a pill embedded in the roof over her mouth that was surrounded in infection. They said after that they would stay on top of her dental care better. A week later they sent her to the ER at like 10pm and the nurse there (who was a saint) thought her teeth were dentures because of how much plaque and gunk was on my granny’s teeth. That nurse scraped and cleaned her teeth until they were back to normal. She then got sent to Roanoke where she is as the time of me writing this in terrible condition. Thankfully the social worker at Roanoke saw that she was being very neglected because she was malnourished and dehydrated and has put in paperwork to have her moved someplace else. My mom goes to pick up my granny’s belongings from this place and idk who packed up her stuff but it was literally just thrown into a box. A full bottle of hand soap has leaked over everything and several of her belongings are missing.

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Donna Barnhart

What i have observed, the nurses and CNA’s that come in from agencies perform better than the rehab employees. I have noticed that a resident can cut their light on for assistance. It takes forever for anyone to get to that room. The CNA’s are hard workers but have too many on their workload to do everything that needs to be done. I’ve noticed sometimes the residents will go without water for 2 to 3 days. I guess all in all, they do as well as they can with their workload. It would be great if the facility just had a floater to go around to the rooms to check and see if the resident needs anything. Maybe try and get volunteers if the rehab doesn’t want to pay but I feel with what is charged, the residents should get more attention. I also think it would be a great gesture on the part of the rehab to bring a cart around nightly with finger sandwiches, ice cream and snacks to offer the residents. So often the meals are not the best especially for the elderly. Just thought I would bring up some ideas that maybe could be incorporated into the facility.

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Kevin Z

My mom says that the nursing staff were very helpful, but the main issue is that we kept asking them when she could leave, because she was only supposed to be there for physical rehabilitation, and they kept saying it depended on when the insurance decided they would no longer keep paying. When Franklin rehab finally released her they gave her a bill for two days that the insurance didn't cover. Even in the days that insurance did cover, she was only allowed to move around once a day. Not enough to get her strength back up which is why she was there the first place. If they were giving her Rehabilitation training and had set a goal then that should have been a timetable for when she could leave by they didn't. Also, if I hadn't shown up there to pick her up they would have let her stay in there and keep running the bill up. It seems like They had no intention of letting us know when she could leave. On the day that she left they rushed to get her prescriptions together and failed to fill out one of the forms completely so she was unable to pick up that medication. Also she was prescribed a certain type of pain medicine every 8 hours but sometimes they would give her Tylenol instead which didn't work. What were they doing with the medication that she was prescribed? Is someone there pocketing it and using it or selling it? I heard that other patients were having the same issue.