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Kamana Mathur

I hesitated to bring my mom to Potomac Falls for skilled nursing due to the bad reviews, but I was very pleasantly surprised at the care she is receiving. The nurses are very caring and attentive and listen to my concerns. I’ve found them to be very proactive with her care. Shout out to Tina and the other nurses. The aides have kept her clean and well fed as well. The OT and PT working with her are great too. She has improved remarkably in just a few days. I couldn’t be more pleased. Update: Now that my mom has been there a few months, having been moved to long-term care, I would like to add that the staff and in particular, the care team manager, La Rosa Linares, have all been very helpful and responsive to our requests and mom's needs. Glad we were able to find this place.

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Sezen Altas

If you love your family member, do NOT send them here. As someone with multiple relatives in the medical field, the lack of staffing, professionalism, sanitation, and basic nursing competency at this facility was immediately obvious. My father was transferred here from Fairfax Hospital after recovering from pneumonia following spinal surgery for PT/OT. Within one week, his condition declined so severely that he had to be transferred by ambulance back to Fairfax Hospital due to a medical emergency that occurred at this rehab. Medications were late, incorrect, or given at inappropriate times including medication that helped with sleep being administered in the morning instead of evening, causing him to sleep all day, which is dangerous for a pneumonia patient. He was also not changed in a timely manner, resulting in soiled undergarments and a worsening bedsore. Despite requesting that his meals exclude pork for religious reasons, he was served meals containing pork many times. Due to ongoing concerns, we visited nearly every day. My father stated they were “not nice” when we weren’t present and that they would hide the call button from him. Multiple occasions we have arrived to find the call button on the floor, despite him needing it within reach. Each time we left after visiting hours, my father became visibly anxious and asked repeatedly to ensure the call button was placed in his hand. To make matters worse, we received a voicemail asking why he was discharged early —information that should have been clearly documented, especially since they were the ones who put in the order to be transferred back to Fairfax. The facility is also severely understaffed, putting both patients and staff at risk. It is alarming that this place is still in operation. I strongly urge families to look elsewhere.

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Cleveland Woods jr.

Great technicians and therapists. Place was clean and orderly. Staff was readly available. Food need improvement.

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Dolores Goodall

From the moment my mother arrived at this facility, it was downhill. She was battling a terminal illness and was transferred to Potomac Falls for rehab in what we hoped would be her final steps toward recovery. Instead, she fell *twice* within the first 24 hours. The fall protocol was **not** followed. Only after my concerns were raised was she moved closer to the nurses’ station for “better observation” yet the lack of staffing, skill, and urgency was still very noticeable. I requested a meeting with the DON, NP, and Nurse Manager. After that discussion, some improvements were made, but I ultimately had to **hire a private sitter/companion** because the attentive care she needed was simply not being provided by the facility. One day, I arrived to find my mother seated in the dining room wearing dirty clothing, sitting in her own excrement **for more than six hours**. I don’t believe she had been offered water, food, or even basic dignity. She cried as she told me how she had been treated. I reached out again to leadership, and they applied a little more attention, but nothing beyond the bare minimum. That was all I ever asked: *the bare minimum of care*, something that should not have required constant advocacy. My mother declined rapidly and ultimately **passed away in this facility two days before her planned discharge**. It has now been a week and I have heard nothing from this facility. No condolences. No acknowledgment. Nothing. As if she never existed. The moral of the story is simple: **If you don’t care, send them there.** But if you do, *please don’t do it*. It’s not worth the risk. My mother deserved better. Every patient does.

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Linda Ables

I am updating my precious review of a few years ago to reflect my mom’s admission to Potomac Falls as a resident. When my mom arrived at Potomac Falls Health and Rehab again several months ago, I was hoping to see her get some relief from consistent care. What I am witnessing now, exceeds my expectations by far. With the consistent care and attention from the staff, my mom is thriving. She has more energy, makes new friends and enjoys many of the activities. I know this is due to the way her CNA’s Mariama and Agnes A. care for her daily needs. They know her so well, and make her feel seen and heard. They clearly understand what is needed for an elderly person to feel well and find some joy in the daily routine. So, a HUGE thank you to them and all the CNA’s. A special thank-you to Angelina and the activities center. The activities and outings have been a source of enjoyment for my mom and the new friends she has made. William and the dietary team provide meals that mom truly enjoys. Samuel and his team of housekeepers and laundry staff work TIRELESSLY to keep up with the demand of maintaining a neat and clean environment. After the expected time of difficult adjustment to leaving home, the past few months have been very positive for mom. I often realize that I am not worried about her at all. The nursing staff are always on hand to catch any health changes. Theresa, Thelma, Evelyne, Fatmita, Santoshi, Waqt, Saafi, LaRosa and every nurse that I have met are making an extra effort to address her specific health needs. What a gift it is to know she is in such good hands. Thanks to all, I am so full of appreciation for all this staff is doing to make this place more like home for my mom. It really makes a difference for our family, knowing she is in good care. We see them as family more than just a health care team and that is a result of the dedication and communication the staff is committed to. God bless each one of you!